Client Onboarding Specialist #106302

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Credit Suisse Asia
  • 17 Dec 17 2017-12-17

Client Onboarding Specialist #106302

We Offer

  1. As needed, take ownership of and monitor the process leading potential relationships from 'prospect client' to 'CS client' in the shortest possible time, minimizing delays and maximizing the number of CS products/services to which the client is exposed.
  2. Facilitate and coordinate the account opening/ onboarding /data remediation process as well as accuracy checks of KYC documentation provided by APAC GM sales personnel or the clients.
  3. Advise APAC GM sales personnel on any account opening or other issue that is preventing / slowing business such as (a) Client ID and compliance requirements (b) Credit or Legal issues (c) static data issues (d) account opening system issues, especially for cases involving (i) complex clients (e.g. hedge funds, trusts and unregulated entities, insurances, sovereign and any entities based in 'high risk' jurisdictions) (ii) accounts with CS entities regulated in multiple jurisdictions and (iii) clients trading products that present credit, compliance and legal implications requiring review.
  4. Proactively provide solutions and engage the relevant stakeholders with a view to steadily improve and optimize the client initiation process and the related time to market.
  5. Ensure high standards of Ethics and Control are maintained during the onboarding process, and reporting / investigating potential regulatory breaches.
  6. Assist in ad-hoc / ongoing regulatory projects.
  7. Improve quality of Client static data on CS internal databases
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You Offer
  • Provide full assistance on account opening, Client ID, CRM, and Legal review as well as monitor the negotiation of relevant documentation.
  • Understand and communicate account structures to relevant stakeholders, liaise with Client (transition and sales personnel where appropriate) to obtain required information, and coordinate delivery of appropriate documentation to/from Client ID, CRM, or Legal as appropriate.
  • Proactively provide/obtain/coordinate advice from/to relevant CS stakeholders and/or Client, as needed to resolve potential or actual issues affecting the onboarding processes.
  • Drive and track, subject to pre-agreed parameters, the necessary prioritization review of the active portfolio of client onboarding requests.
  • Investigate and escalate potential breaches in account opening and other client initiation processes.
  • Assist implement the regulatory project objectives and priorities set by CS management.
  • Maintain accurate records in iCON and other relevant CS IT systems.
  • Train, engage and lead by examples junior members within the team