Client On-boarding & Customer Services Manager

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Tongfang Securities Ltd
  • 17 Apr 19

The Company is a well-known state-owned high technology group, carrying out SFC Type 1, 4, 6 and 9 regulated activities. You are responsible for account opening and client on boarding procedures. You are required to perform margin call and handle client;s enquiries.

Job Description

  • Responsible for the whole account opening and client on boarding procedures
  • Ensure core activities of client on-boarding, including new account opening and subsequent account reviews, are effective by adhering to KYC and CDD standards
  • Carry out the client acceptance and review process and to ensure proper handling with issues, such as, money laundering, due diligence on clients, know-your client process, sanctions, FATCA and CRS related checking
  • Perform margin call and assist clients in understanding full trading cycle, including funding process, corporate actions, position transfers, margin calculation and statements reconciliation
  • Handle clients' enquiries through various channels including phone calls, emails
  • Assist in formulating new policies and controls in client due diligence process to comply with regulatory requirements.



  • Degree holder or above 
  • Qualified SFC type 1 license holder
  • 3-5 years above experience in client on boarding, KYC/CDD or client service from brokerage or financial institutions, familiar with AML and KYC procedures
  • Knowledgeable in working with KYC, FATCA, CRS 
  • Written and oral communication skills in English/Mandarin
  • Proficiency in MS office, Excel, Chinese word processing.