Client Account Manager Client Account Manager …

Credit Suisse
in Hong Kong
Permanent, Full time
Last application, 22 Jun 21
Credit Suisse
in Hong Kong
Permanent, Full time
Last application, 22 Jun 21
Credit Suisse
Client Account Manager
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer
The Securities Trade Management supports both Equity and Fixed income Cash Business. The team provides operational support to the business, including trade capture, desk support, client service and break resolution. Apart from internal partners management (e.g. Front Office, Settlements, Compliance, IT and control teams), this role involves direct interaction with regional and global clients and acts as client's primary contact for all operational related queries. The candidate would also be responsible for maintaining individual client Management Information, and utilizing the data in order to identify process-improvements and cost/risk analysis for both the client and the firm.
The main duties of this function include but not limited to:
• Responsible for accurate and timely trade booking and allocations
• Responsible for accurate and timely confirmations via CTM, FIX, Email, Fax etc. for various APAC markets
• Act as Single Point of Contact to handle queries from internal and external clients on trade allocation, confirmation, settlement and ad-hoc queries
• Co-ordinate with cross-functional partners, e.g. Front Office, Settlements, Compliance and other control teams from a trade booking and settlement perspective
• Responsible for remediating and escalating any mismatches or settlement related issues
• Responsible for process-improvement to increase booking STP rate and reduce cancellation and corrections
• Manage key projects related to new business offering, client initiatives, contract notes & control
• Understand the front-to-back process flow and familiarize with the multiple systems used within the firm to be able to cope with daily issues
• Demonstrate control acumen and act as a key line of defense by escalating and assuming full ownership of breaks, exceptions and red-flag items
Your future colleagues

The Securities Trade Management Team oversees the whole front-to-bank booking process for the Equity and Fixed Income cash business. Our team is dedicated, business and client oriented, hardworking, proactive and collaborative. We are looking for candidate with investment banking experience, either in operation or in similar client facing function.
The department values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

You Offer

To excel in this role, you should possess:
  • A few years in Cash Equity Operations experience is preferred
  • Good working knowledge of global markets and an understanding of Front, Middle and Back Office organizational structure. A good understanding of cash equities is essential
  • Good knowledge of trade booking and processing would be an advantage
  • Experience of Front Office facing functions a plus
  • Ability to multi-task, work to intra-day deadlines and work flexible hours dependent on trading volumes and requests from other areas, including Front Office and other partners
  • A self-starter who can work independently with limited direct supervision
  • The candidate should have outstanding interpersonal, problem solving and communication skills as well as a high level of accuracy and attention to detail
  • Candidate should a team-player and enjoy working in a fast paced environment
  • Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
Credit Suisse logo
More Jobs Like This
See more jobs