China Life Insurance (Overseas) Company Limited (“China Life (Overseas)”) with presence in Hong Kong, Macau, Singapore and Indonesia is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.
Responsibilities
- Assist Department Head to supervise the individual team and lead the team to achieve the KPI
- Assess and approve new claim/complaint case/complicated case within authority and manage customer expectation by offering flexible solution
- Prepare regular management and business reports of Claims Department
- Provide regular training and support to enhance professional knowledge and standard of subordinate and agency
- Lead and coordinate BAU system enhancement activities to meet business priorities
- Responsible for the business data analysis, requirement gathering, scoping, documentation and function specification review to ensure business objectives are aligned
- Coordinate and assist in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring
- Assist department head in driving initiatives to uplift operations efficiency and customer experience
- Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy
Requirements
- Bachelor degree holders in Insurance, medical, management or related disciplines
- Holder of FLMI or ICA qualification is preferred
- Minimum 8 years of claims experience in Life Insurance Industry with at least 3-4 years in management level
- Proficient in written and spoken English and Chinese. Fluency in Putonghua
- Highly organized self-starter, capable to lead multiple projects to meet tight deadlines and work in a fast paced environment
- Excellent analytical, problem solving and decision making skills
- Candidates with less experience will be considered for Assistant Manager
