Claims Manager Claims Manager …

China Life Insurance (Overseas) Co Ltd
in Hong Kong
Permanent, Full time
Be the first to apply
China Life Insurance (Overseas) Co Ltd
in Hong Kong
Permanent, Full time
Be the first to apply
Posted by:
Glory Tam • Recruiter
Posted by:
Glory Tam
China Life Insurance (Overseas) Company Limited (“China Life (Overseas)”) with presence in Hong Kong, Macau, Singapore and Indonesia is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.


  • Assist Department Head to supervise the individual team and lead the team to achieve the KPI
  • Assess and approve new claim/complaint case/complicated case within authority and manage customer expectation by offering flexible solution
  • Prepare regular management and business reports of Claims Department
  • Provide regular training and support to enhance professional knowledge and standard of subordinate and agency
  • Lead and coordinate BAU system enhancement activities to meet business priorities
  • Responsible for the business data analysis, requirement gathering, scoping, documentation and function specification review to ensure business objectives are aligned
  • Coordinate and assist in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring
  • Assist department head in driving initiatives to uplift operations efficiency and customer experience 
  • Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy


  • Bachelor degree holders in Insurance, medical, management or related disciplines
  • Holder of FLMI or ICA qualification is preferred
  • Minimum 8 years of claims experience in Life Insurance Industry with at least 3-4 years in management level
  • Proficient in written and spoken English and Chinese. Fluency in Putonghua
  • Highly organized self-starter, capable to lead multiple projects to meet tight deadlines and work in a fast paced environment
  • Excellent analytical, problem solving and decision making skills 
  • Candidates with less experience will be considered for Assistant Manager
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