Claims Manager

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • China Life Insurance (Overseas) Co Ltd
  • 28 Aug 18

China Life Insurance (Overseas) Company Limited (“China Life (Overseas)”) with presence in Hong Kong, Macau and Singapore is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.

Responsibilities 

  • Assist Department Head to supervise the team and lead the team to achieve the KPI
  • Assess and approve new claim/complaint case/complicated case within authority and manage customer expectation by offering flexible solution
  • Prepare regular management and business reports of Claims Department
  • Provide regular training and support to enhance professional knowledge and standard of subordinate and agency
  • Lead and coordinate BAU system enhancement activities to meet business priorities
  • Responsible for the business data analysis, requirement gathering, scoping, documentation and function specification review to ensure business objectives are aligned
  • Coordinate and assist in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring
  • Assist department head in driving initiatives to uplift operations efficiency and customer experience
  • Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy 

Requirements

  • Bachelor degree holders in Insurance, medical, management or related disciplines
  • Holder of FLMI or ICA qualification is preferred
  • Minimum 8 years of claims experience in Life Insurance Industry with at least 3-4 years in management level
  • Proficient in written and spoken English and Chinese. Fluency in Putonghua is definitely an advantage
  • Highly organized self-starter, capable to lead multiple projects to meet tight deadlines and work in a fast paced environment
  • Excellent analytical, problem solving and decision making skills
  • Candidates with less experience will be considered for Assistant Manager