• Up to HKD700000.0 per annum
  • Hong Kong
  • Permanent, Full time
  • Standard Chartered Bank Hong Kong
  • 02 Feb 18

Change Manager - Trade Services

  • Location: Hong Kong
  • Salary: Up to HKD700000.0 per annum
  • Job Type: Full time

We are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution. This is just one of our values that is expressed in our brand promise - here for good. Apply Now...

Job Description:

  • Work with stakeholder across functions and levels to solve issues to ensure best in class trade services for clients
  • Establish and track process metrics and conduct regular reviews to ensure the quality of deliverables
  • Drive analysis and form enhancement strategies to improve overall service level, business efficiency as well mitigate operational risks
  • Execute process improvement and other transformational initiatives
  • Adopt Operations Capacity Model and MIS tool to identify service enhancement, efficiency opportunities
  • Collaborate with process owners in developing execution plans for process improvement
Qualifications:
  1. University graduate
  2. Solid experience in Banking Industry, with exposure on Trade products/banking operations field
  3. Client centric with ability to influence across levels and move toward a common goal
  4. Self-driven, analytical, with a proactive and solution-oriented working style
  5. Knowledge and application of process improvement methodologies
  6. Strong knowledge in Microsoft (including Excel, PowerPoint, Word, Visio) while knowledge in Macro & VBA would be an advance