Cards and Payments Operations Manager | Fintech

  • Negotiable
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Morgan McKinley Hong Kong
  • 13 Apr 18 2018-04-13

As a global professional recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industries and disciplines. We have established ourselves as a preferred supplier to many of the major players in our specialist sectors, as well as with thousands of smaller local employers. In Hong Kong, we recruit within the following sectors: Accounting & Finance, Banking and Financial Services, Human Resources, IT, Risk, Compliance, Legal & Audit, Office Support and Sales & Marketing.

Our client is a payment technology company that has achieved substantial growth over the last few years and is aiming to expand again over the coming years. With their headquarter based in Hong Kong, they have a presence in America, Canada, The UK, China, etc. They are currently looking for an Operations Manager to lead their Cards and Payments division.

Responsibilities

  • Report to Vice President
  • Supervise a team of Operations Associates
  • Implement effective customer service standards to enhance customer service satisfaction
  • Handle service dispute, customer enquiries and compliants
  • Prepare analysis report for management's perusal
  • Report workflow progress to next level supervision
  • Ensure card and payment operational processes are kept up to date
  • Manage system defects, system upgrades and product enhancements
  • Collaborate effectively with other stakeholders to resolve issues and drive process improvement

Requirements

  • Degree qualified
  • Minimum of 4 years of solid experience in cards and payments operations
  • Strong interpersonal and communication skills
  • Excellent command in spoken and written Cantonese, English and Mandarin
  • Proficient PC Knowledge in MS Word, PowerPoint and Excel and Chinese Word Processing
  • Pro-active, mature, well-organised and an excellent team player
  • Able to multi-task, prioritse work load and work in a fast paced environment
  • Candidates with more experience would be considered for a Director role while candidates with less experience would be considered for an Assistant Manager role