Call Center Personal Loan Sales-Retail Banking Call Center Personal Loan Sales-Retail Banking …

Standard Chartered Bank Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Highly Competitive
Standard Chartered Bank Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Highly Competitive
We are looking for the candidates who is ambitious in sales, this role is responsible for selling personal loan with base salary plus highly competitive quarterly commission. Welcome to apply!

The Role Responsibilities & Our Ideal Candidate

Strategy

  • To achieve business objectives and sales target through outbound calls and face-to-face customer contacts.
  • Business
  • To handle sales-related enquiries during the outbound activities
  • To act as off-site Sales Consultants when required
  • To acquire business opportunity from branch walk-in customer
  • To handle sales-related enquiries during the inbound call
  • To handle in-bank cross team referral

Processes

  • To obtain documents from customers and ensure its relevancy according to credit policy
  • To explain product features / charges to customers
  • To negotiate “count-offer” with customers and handle objections on pricing, approved loan amounts and tenors etc.
  • To confirm drawdown details with customers
  • To handle customer complaints
  • To provide customer centric financial advice and to offer tailor-made customer solutions
  • People and Talent
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and ensure all critical functions are suitably skilled and qualified for the roles

Risk Management

  • To comply with the control requirements in the Procedures Manual relevant to respective job responsibilities in Personal Client Centre, Voice & Victual.
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
  • To comply with all relevant policies and procedures covering regulatory, local and group requirements.
  • Governance
  • Responsibilities relating to the direction, planning, structure, frameworks (e.g processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Unsecured Lending PL, Client Centre, Hong Kong Team to achieve the outcomes set out in the Bank's Conduct Principles
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Product Team
  • Fulfilment Team
  • Operation Team
  • Branches
  • Clients

Other Responsibilities

  • Embed Here for good and Group's brand and values in Voice and Victual, Hong Kong Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
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