CIB Prime Finance – Client Service Representative – Vice President / Associate

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • JPMorgan.
  • 13 Dec 17 2017-12-13

Client Service opportunity in Prime Brokerage

About J.P. Morgan Chase & Co.
 
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
 
About J.P. Morgan’s Corporate & Investment Bank
 
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and i world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With nearly $20 trillion of assets under custody, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 
 
About the Team
 
The Client Service Account Manager is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to all clients. The principle purpose of the position is to act as an escalation contact, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. The Client Service Account Manager will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards. The Client Service Account Manager will manage incoming telephone calls, emails and paperwork relating to account maintenance.
 
PRINCIPAL RESPONSIBILITIES



  • Provide the client with support/information


  • Liaise with Relationship, Product and Operations Managers regarding service issues.


  • Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities


  • Identify opportunities for product development and enhancement, and process improvements


  • Eliminate exceptional and manual processes


  • Manage one-off projects as they pertain to specific client issues and products.


  • Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates


  • Advise clients on and assist with incremental account set up and operational procedures and liaise with Implementations to ensure these account set ups are correct.


  • Manage risk through close attention to client overdrafts, unpaid bills etc and, escalate risk related issues to appropriate parties as required.


  • Record client interactions in Service Portal (e.g. calls, issues, proactive communications etc)

 



  • Fluent written and spoken in English plus at least one Asian language.         


  • Good verbal and written communication skills, with proven ability to negotiate


  • Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role


  • Proven client service skills


  • Demonstrates the ability to manage multiple tasks and prioritize effectively


  • Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures.


  • Demonstrates cultural sensitivity and awareness


  • Good excel and PC skills are required