Business Analyst (POS System) Business Analyst (POS System) …

Cognizant
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Business Analyst (POS System)
Job Description
  • Familiar with complete POS Suite functionalities with in depth knowledge of all transactional flows
  • Knowledge of Omni channel with customer experience
  • Work collaboratively between the development, product and business operation teams
  • Work with the Lead Product Analyst on the configuration builds for all venues: maintaining global configuration standards within the POS workbook databases
  • Interact with users to confirm build accuracy, and manage configuration requests/queue in accordance with defined SLAs
  • Provide functional support to global users for order management, Loyalty System + POS interface issues
  • Work with the Product Manager and Lead Product Analyst on system enhancements, including training materials, release notes and product manuals
  • Troubleshoot product/system bugs and coordinating communication to user base
  • Work with vendors on resolutions of issues and tickets in timely manner
  • Contribute to the installation and Support of any new solution(s)
  • Driving and coordinating user acceptance testing phase with the client teams
  • Assisting the customer teams with tasks planning and prioritization
  • Preparing weekly status reports and presenting the same to stakeholders
  • Conducting user trainings as and when required

Skills Required:
  • Strong user-centric mindset
  • Experience in problem solving, process improvement methods, and business process re-engineering methods to increase productivity and business responsiveness.
  • Exceptional organizational and time management skills, detail orientated and can handle multiple tasks simultaneously
  • System support experience preferred
  • Exceptional customer service skills and work independently as well as collaboratively
  • Ability to communicate with effectiveness and clarity
  • Sense of urgency and enthusiasm in developing best-in class products
  • Ability to work in a team environment to achieve common goals
  • Flexible schedule to accommodate evening and weekend shifts
  • Experience with POS CLOUD based Systems and F&B Operations/ Retail process



Cognizant logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...