Business Analyst (POS System) Business Analyst (POS System) …

in Hong Kong
Permanent, Full time
Be the first to apply
in Hong Kong
Permanent, Full time
Be the first to apply
Business Analyst (POS System)
Job Description
  • Familiar with complete POS Suite functionalities with in depth knowledge of all transactional flows
  • Knowledge of Omni channel with customer experience
  • Work collaboratively between the development, product and business operation teams
  • Work with the Lead Product Analyst on the configuration builds for all venues: maintaining global configuration standards within the POS workbook databases
  • Interact with users to confirm build accuracy, and manage configuration requests/queue in accordance with defined SLAs
  • Provide functional support to global users for order management, Loyalty System + POS interface issues
  • Work with the Product Manager and Lead Product Analyst on system enhancements, including training materials, release notes and product manuals
  • Troubleshoot product/system bugs and coordinating communication to user base
  • Work with vendors on resolutions of issues and tickets in timely manner
  • Contribute to the installation and Support of any new solution(s)
  • Driving and coordinating user acceptance testing phase with the client teams
  • Assisting the customer teams with tasks planning and prioritization
  • Preparing weekly status reports and presenting the same to stakeholders
  • Conducting user trainings as and when required

Skills Required:
  • Strong user-centric mindset
  • Experience in problem solving, process improvement methods, and business process re-engineering methods to increase productivity and business responsiveness.
  • Exceptional organizational and time management skills, detail orientated and can handle multiple tasks simultaneously
  • System support experience preferred
  • Exceptional customer service skills and work independently as well as collaboratively
  • Ability to communicate with effectiveness and clarity
  • Sense of urgency and enthusiasm in developing best-in class products
  • Ability to work in a team environment to achieve common goals
  • Flexible schedule to accommodate evening and weekend shifts
  • Experience with POS CLOUD based Systems and F&B Operations/ Retail process

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