Business Analyst (Finacial Services - ITSM) - Contract Business Analyst (Finacial Services - ITSM) -  …

Morgan McKinley
in Hong Kong
Contract, Full time
Be the first to apply
Competitive
Morgan McKinley
in Hong Kong
Contract, Full time
Be the first to apply
Competitive
Business Analyst (Finacial Services - ITSM) - Contract
An experienced Business Analyst with IT service management and project management experience to work on ServiceNow implementation project for a global financial institution in Hong Kong

Responsibilities:
  • Manage, monitor and implement projects to ensure timeliness and quality of deliverables
  • Process re-engineering for the existing IT Service Management workflow (System Change, Incident and Problem Management, Service Request) and IT Project Management process
  • Produce project documentations such as requirement documents, analysis reports, proposals, specifications test plans, system manuals and training materials
  • Liaise with solution vendors, Quality Assurance team and internal stakeholders
  • Coordinate and support system UAT
  • Ensure implemented solutions to meet with company's policies
  • Define and execute implementation plan till solution delivery
  • Log, report and follow up deliverable defects until resolution
  • Perform user training
  • Coordinate system go live and cutover arrangement
  • Post-implementation follow up to ensure that outstanding issues are properly logged and reported
Requirements:
  • Bachelor's degree in Information Technology or related disciplines
  • Over 8 years of experience in IT Services Management / PMO
  • Hands-on experience in project governance, IT service management and IT process re-engineering
  • Experience in using ITSM tools, such as ServiceNow or BMC Remedy
  • Excellent writing and oral skills in English
  • Mature and capable of working with different levels of stakeholders
  • ITIL foundation, PMP accreditation is a plus
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