Branch Service Manager Branch Service Manager …

Standard Chartered Bank Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
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Job Purpose

  • To foster and support branch counter referrals, cross-selling and up-selling customer transacting at branches to Priority Banking within the branch environment
  • To assist the Senior Branch Operations & Service Manager to:
  • Achieve / exceed the business targets set.
  • Ensure that efficient and high quality service are delivered to customers.
  • Guide, train and motivate subordinates.
  • Ensure that office rules and operational procedures are strictly adhered to.
  • Control and direct resources towards the achievement of managers and objectives set.

 

The Role Responsibilities

  • To help ensure a high standard of service is maintained for customers at all times.
  • To act as team leader in the branch planning and daily allocation of duties among staff.
  • To maintain cordial relationship with existing and new customers.
  • To ensure that procedures outlined in Branch Operations Circular are fully implemented and ensure compliance with the Management Manual, Operating Manuals and laid down procedures.
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
  • To guide, train staff to discharge their responsibilities more efficiently, facilitate the implementation of job rotation exercise in the branch.
  •  To help convey targets and objectives set by management to all staff and direct resources towards achievement of these targets and objectives.
  •  To bring to the attention of the Senior Branch Operations & Service Manager any  problems encountered together with any recommended solutions.
  • To ensure that all security measures are in operation in the branch.
  • To control expenses incurred by the department with special attention to staff overtime & operating expenses.
  • To scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation.
  • To deputise the Senior Branch Operations & Service Manager during her absence to  ensure the overall control of the branch.
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