Associate Director & Branch Head
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate
Projection of a positive image
. Maintain appearance of staff / facilities
. Provide well managed, competent / customer-oriented staff
. Participate in community affairs in catchment area
. Manage and maintain a team of top-quality RMs and support staff to gain the perception of having the best PrB personnel in the market Business acquisition
. Acquire new business through marketing/solicitation effort
. Expand on existing customer relationships
. Refer potential customers to other units Sales Management
. Target allocation for individual sales, counter sales and bulk deal sales
. Daily activity plan for branch sales on customer contact, follow-up calls, localised DM etc
. Weekly meeting to review past week result, plan and set focus for coming week Customer account servicing
. Provide accurate transaction, services within efficient guidelines
. Provide account maintenance support
. customer retention
. Provide top quality service to customers Customer information and assistance
. Provide financial services information
. Solve customer problems/queries Financial contribution
. Manage costs
. Generate revenue through sales volume, customer acquisition, retention, relationship enhancement and new market segment penetration Staff Management
. Create a positive and energetic working environment
. Build a strong and capable working team
. Develop staff for succession plan with the support of HR Operations Control
. Ensure all security measures are in place
. Ensure compliance of Management Manual, Operating Manuals and Bank's laid down procedures
. Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
. Comply with all relevant policies and procedures covering regulatory, local and group
requirements Compliance and Risks
. To ensure that control procedures outlined in various BOCs or Procedure Manuals are fully implemented, and ensure staff compliance with the same.
. To comply with the control requirements in the laid down procedures or Manual relevant to job responsibilities.
Apply now to join the Bank for those with big career ambitions.