• Negotiable
  • Hong Kong
  • Permanent, Full time
  • Standard Chartered Bank Hong Kong
  • 22 Jan 18

Associate Director, Mobile Platform, Digital Banking

  • Location: Hong Kong
  • Salary: Negotiable
  • Job Type: Full time

Please refer to detailed JD

Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise - here for good. See our Brand and Values

Job Description
- Lead to drive programs on mobile banking platform that will increase customer penetration/usage, or will meet with business priorities. This would be done through the continuous strengthening of the digital capabilities of the mobile platform
- Manage the delivery of multiple initiatives from design through release
- Work closely with Group Digital Banking team to ensure smooth implementation of all the programs, especially on the catering of country specific requirement
- Liaise with internal departments such as Retail Products, Segments or Wealth Management on their priorities, with the aim to provide better customer experience with customer friendly UI/UX
- Ensure all the country and group initiated programs are complied with the bank or industry's regulatory requirement and governance framework
- Work with Digital Marketing to maximize the effectiveness of social media network for instance upon new initiatives launched
- Pay attention to latest digital evolution and provide recommendation to improve digital experience, hence driving higher customer engagement
- Co-ordinate with internal counterparts on the release schedule to minimize system down time and therefore customer impact
- Monitor the KPIs for analysis and planning to derive appropriate actions, conduct evaluation for continuous improvement

Qualifications and Skills
- Degree holder or above of business, communication, marketing or relevant disciplines
- Practical experience in digital team preferably in banking industry or insurance company with a sizeable organization
- Project management skills and the ability to work with multiple stakeholders
- Strong knowledge in website / mobile apps management, UX and how to define customer friendly user journeys
- Excellent written and communication skills in both English and Chinese
- Understanding or exposure to agile frameworks and scrum methodology is a plus

Leading the way in International Banking. Standard Chartered is one of the world's most dynamic and exciting international banks. Once you have joined the team, we offer many opportunities to expand and grow your career.

A diverse culture
We are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution. This is just one of our values that is expressed in our brand promise - here for good. Apply Now...