Associate Director, Digital Servicing

  • competitive
  • Hong Kong
  • Permanent, Full time
  • Huxley Banking & Financial Services
  • 06 Oct 17 2017-10-06

Our partner is a top-tier international bank looking for an Associate Director, Digital Servicing to provide co-ordination, detailed business analysis and implementation support on various Digital Banking Servicing initiatives.

Our partner is a top-tier international bank looking for an Associate Director, Digital Servicing to provide co-ordination, detailed business analysis and implementation support on various Digital Banking Servicing initiatives.

Key Roles and Responsibilities

  • Discuss the enhancement of various Digital Banking services across different channels
  • Evaluate and enhance different platform's UX/UI, ensuring customer experience is optimal for the end-to-end customer journey
  • Liaise with the development teams to ensure that the user requirements and story are implemented correctly
  • Manage relationships with stakeholder, business users and technical delivery teams
  • Maintain a culture of risk awareness and proactive resolution. Identify risks & issues and communicate them to the relevant people and governance in a timely manner.
  • Pro-actively engage, manage & build relationships with technology (including vendors) & business stakeholders both internal and external

Qualifications and Skills

  • Bachelor's Degree in computer science or relevant discipline
  • 5+ years of experience on eCommerce, web development or FinTech - banking and financial services experience an advantage
  • Extensive project management experience in delivering change through key business analysis roles within Agile and Scrum
  • Ability to document business, functional and non-functional requirements and/or user stories and functional solution designs
  • Pragmatic team player with an attention to detail

To find out more about Huxley please visit www.huxley.com