Associate Director, Client Coverage Business Continuity & Resilience Associate Director, Client Coverage Business  …

Standard Chartered Bank
in Hong Kong
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Hong Kong
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Associate Director, Client Coverage Business Continuity & Resilience
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
This role is required to support the design and implementation of the CCIB Operational Resilience Framework within Client Coverage, working in an agile operating model. The Framework will encompass new Operational Resilience regulations, Business Continuity Management, Crisis Management and Operational Continuity in Resolution ("OCIR").
  • Support the Product Owner for operational resilience within Client Coverage to implement and maintain first line risk ownership, CCIB Operational Resilience requirements and Policies/Standards set by the Group Resilience team.
  • Coordinate and participate in Operational Resilience squads in Client Coverage and collaborate with stakeholders to meet resilience regulation milestones: identify vulnerabilities, set impact tolerances, prioritize improvements, perform stress tests and self-assessment.
  • Provide input into the design and undertake implementation of the agreed resilience Target Operating Model within Client Coverage.
  • Support the Product Owner in development of Client Coverage resilience capabilities globally and ensure consistent application across country business teams.
  • Leverage capability from the Group Resilience team to ensure best practice, lessons, and capability is shared across the business on design, implementation, and maintenance.
  • Support the Product Owner to address critical vulnerabilities to business services are appropriately prioritized in the relevant QPR.
  • Coordinate with CCIB Operational Resilience and other Business teams to ensure critical dependencies on operational assets outside Client Coverage are appropriately prioritized in the relevant QPR.
  • Support escalation of risks relating to Operational Resilience to business NFRCs and/or CCIB Operational Resilience as required.
  • Support reporting of Operational Resilience risks and treatment actions to NFRC regularly.
  • Provide feedback to CCIB Operational Resilience, on the overall CCIB Operational Resilience Framework.
  • Support the implementation of CCIB-wide guidelines, and controls into the Client Coverage, develop and/or adapt training materials and templates for operational resilience to ensure effective integration into business change processes. Ensure appropriate consultation with Regional and Country Client Coverage stakeholders.
  • Implementation scope includes new operational resilience regulation requirements; business continuity management; crisis management; and OCIR.
  • Support Product Owners' review and challenge of Important/Critical business services and impact tolerance thresholds proposed by the business. Identify strategic changes or vulnerabilities requiring remediation.
  • Assist implementation of controls within the business to maintain and periodically review Important/Critical business services and Impact Tolerance thresholds as part of the business change management process.
  • Participate in workshops, exercises, and scenario testing to identify vulnerabilities in resilience of operational assets. (IT, Data, 3rd parties, people, property etc.)
  • Support the Product Owner on QPR/NFRC submissions related to OR treatment, improvement actions and monitoring of risks.
  • Assist the development of Group Business level response, continuity, recovery, crisis management capability, teams, plans within Client Coverage
  • Support the design and implementation of monitoring in the business to identify changes to the risk profile of operational assets such as high criticality systems, SLAs, organisational design, movement of operational capability.
  • Support the Product Owner to embed group and country level capability to respond and recover from natural disasters, market events, external attacks, and topical situations such as elections. This includes the development and management consolidated Operational Resilience Response & Recovery Plans, Crisis Management Plans, Playbooks and Runbooks.
  • Coordinate for crisis exercises on behalf of Client Coverage within the CCIB Crisis Management Group and support preparation for crisis exercises on a regular basis to ensure preparedness for any contingency.
  • Support the Product Owner on QPR/NFRC submissions related to OR treatment, improvement actions and monitoring of risks.
  • Support the Product Owner implementation of Group policies standards, CCIB Resilience Framework and local regulatory requirements through prioritisation within applicable QPRs and subsequent execution by relevant squads.
  • Understand and assess the impact of changes to Client Coverage from Resilience policies, standards and CCIB Resilience Framework to ensure the impact is understood.
  • Recommend additions/enhancements/changes to the Operational Resilience policy, standard, guidelines, procedures, and controls as applicable.
  • Monitor Operational Resilience profile and posture within Client Coverage and report any non-compliance to the Product Owner.
  • Participate and represent Client Coverage in Operational Resilience working groups to provide updates and influence positive outcomes for the Business.
  • Design and support the implementation of operational resilience KRIs, KCIs and other risk ratings/assessments, as well as process designs using available MI across Client Coverage.
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Client Coverage . This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key Relationships
  • Client Coverage Operational Resilience Product Owner
  • Client Coverage Business and COO teams
  • Product Owner, Operations Resilience, CCIB
  • Operational Risk
  • Group Operational Resilience team
  • Business QPRs / NFRCs
  • Country / Regional - Business Heads, and Country Resilience teams
  • L&D team and Learning Academies
  • GIA, External Auditors

Our Ideal Candidate
  • Masters or bachelor's degree
  • Knowledge of the Global regulatory environment and the ongoing developments
  • Comprehensive knowledge of risk governance frameworks & quality framework and processes
  • Knowledge of process improvement methodologies
  • Proactive and positive with the ability to make good/sound decisions and use independent judgement
  • Project and Program Management skills
  • Data and Management Information design capability
  • Knowledge of all segments in the business and activities with a broad understanding of CCIB Banking business
  • Proven ability to effectively collaborate with a wide range of stakeholders
  • Ability to create effective work relationships across functions & borders
  • Assertive, tenacious, and willing to challenge when required

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.
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