Associate, Client Operations

  • Attractive Package + Bonus
  • Hong Kong
  • Permanent, Full time
  • Pacific Focus
  • 09 Dec 17 2017-12-09

A leading global bank is looking for a high calibre candidate with excellent communication skills to join the team. Cantonese is a must.


  • Providing Single Point of contact for onboarding, renewal and off boarding activities across the Client Management Group
  • Coordination of onboarding, renewal and off boarding activities on behalf of the Global Banking and Markets Relationship Managers aligned to client requirements
  • Managing end to end onboarding process for clients
  • Managing ongoing maintenance of client relationship
  • Working closely with all onboarding functional team to ensure priorities are aligned and business requirements are met
  • Adhere strictly to compliance and operational risk controls in accordance with the bank and regulatory standards, policies and practices, report control weaknesses, compliance breaches and operational loss events to mitigate risk of prosecution
  • Highlight problems or blockages and suggest ideas to improve processes
  • Carrying out necessary regulatory review in line with local regulations and as directed by Compliance and Policy implementation
  • Supporting policy implementation and roll out of procedure and policy changes



  • University graduate
  • Relevant years of experience in client servicing preferably with knowledge in banking and market products
  • Excellent Communication skills
  • Proficiency in spoken and written English and Chinese
  • Strong business knowledge and understanding of onboarding process
  • Strong knowledge of the regulatory requirements
  • Commercially aware and understands the drivers behind the on boarding and off boarding and renewal requirement and the value to the bank of what is being requested and uses this knowledge to proactively manage the prioritization, enabling function to align and deliver their activities
  • Excellent interpersonal skills and ability to handle conflict and manage expectations
  • Proven business and operational experience with sound knowledge of a wide range of fund and corporate structures.
  • Strong analytical skills and problem-solving abilities
  • Detail oriented and able to multi task and work under pressure
  • Able to work as a team and independently with minimal supervision
  • Proficient computer skills, including Word, Excel and the use of Internet Search Engines