Associate/ Analyst, Operations, Customer Information Services, Consumer Banking Associate/ Analyst, Operations, Customer  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 23 Jul 21
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 23 Jul 21
Competitive
See job description for details
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:
  • Display a high degree of team spirit and professionalism, and able to co-operate in a harmonious and productive manner with superiors, peers, subordinates, internal customers and external service providers
  • Support to daily transactions and monitor staff performance to ensure adherence to SLA agreed with BUs in terms of standard service turnaround time, accuracy and correctness and comply to bank policies and regulatory requirements especially for customer acceptance requirements
  • Handle internal/ external customer compliant tactfully and timely and ensure responsive problem solving for enquiries from branches and other units/ parties within benchmark
  • Provide periodic operational reports and management reports as required
  • Perform checking and reconcilement of general ledgers and other system records on timely basis
  • Assist team leader to streamline the workflow and update the operation manual
  • Prepare the BCP Plan and conduct drill test to ensure operations will not be interrupted due to disaster
  • Assist team leader to promote the staff awareness on regulatory and compliance requirements and internal control standards
  • Conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations
  • Act as various coordinator as assigned by supervisor
Requirements:
  • University Degree Holder with minimum 3 years relevant experience in consumer banking operations
  • Able to work independently, excellent interpersonal and communication skills
  • Proficient in MS Office
  • Proficiency in spoken / writing skills in both English and Chinese
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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