Associate - Post Trade (Clearing Operations - Clearing Hotline & Training Services) (12-Month Contract) Associate - Post Trade (Clearing Operations -  …

Hong Kong Exchanges and Clearing Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Hong Kong Exchanges and Clearing Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Associate - Post Trade (Clearing Operations - Clearing Hotline & Training Services) (12-Month Contract)
Job Responsibilities:
  • Provide phone and email enquiry support to Investor and Clearing Participants
  • Handle complaints or dissatisfactions from participants
  • Liaise with other departments on daily operational problems when required. Refer suggestions and complaints to related departments for comments and actions.
  • Consistently identify process improvement opportunity and drive change
  • Conduct internal and external training on our service or new product if necessary.
  • Undertake other ad hoc tasks as assigned by supervisor
Job Requirements:
  • University Degree, preferably in Finance / Business Administration or related disciplines
  • At least 3-4 years' relevant experiences in securities firms or well-established financial institutions. Preferably in client service area or call center.
  • Basic knowledge on equity, derivatives and asset servicing is preferred
  • Good command of written and spoken English and Chinese; proficiency in Putonghua will be an advantage
  • Conversant PC skills including MS Word / Excel /PowerPoint /Access/ Sharepoint
  • Candidates with less experience may be considered for the Officer
Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX.
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