Assistant Vice President, Customer Journey Data Analytics Assistant Vice President, Customer Journey Data  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 26 Jul 21
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 26 Jul 21
Competitive
See job description for details
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you

Responsibilities
  • Act as the Customer Journey Data Specialist and brings the voice of the customers (VoC) to life, in terms of data infrastructure design, ingestion & visualization
  • Possess a strong critical thinking, analytical and problem-solving skills as well as formulate & put together dashboards to monitor performance and to flag potential issues before they become problems
  • Review VoC data and reports/dashboards to identify opportunities in data instrumentation
  • Develop and execute analytical tools/dashboard to measure operational excellence and be expected to concisely explain both what the numbers are saying and what we should be doing, to senior leadership
  • Document finalised initiatives into standard operating procedures
Requirements
  • Experience in the set up of data infrastructure & database management
  • Customer experience strategy development, consumer insights and process mapping experience
  • Product planning, analysis, development and management experience within a consumer centric organization
  • Experience in leading and inspiring people to work together across various business functions
  • At least 5 years of experience in a relevant field
  • Self-starter with a tenacity to succeed, detailed-oriented, sensitive to numbers
  • Absolute team player with strong communication and organisational skills
  • Possess a data-driven decision mentality to make sound business judgment through strong analytical thinking
  • Experience with data analysis (SAS, SQL, Python, R, Tableau, Qlikview or related programming/tools)
  • Ability to work under tight deadline and handle multiple projects
  • Can do and self-starter attitude
  • Strong analytical, presentation and project management skills
  • Excellent command of written and spoken English and Chinese
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

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