Assistant Vice President, Business Priority and Customer Experience, IBG COO Assistant Vice President, Business Priority and  …

DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Assistant Vice President, Business Priority and Customer Experience, IBG COO
Objective
Provide adequate business management support function in customer service, monitor / enhance the end-to-end processes of operation and service delivery perspectives in IBG to deliver high standard of customer experience.
Responsibilities
  • To ensure smooth and effective collaboration with working partners, e.g. relationship manager, operation units, GTS, T&M, RMG, CBG, etc.
  • To be responsible for the support of customer services in IBG
  • To handle customer feedback and complaint
  • To monitor and enhance the end-to-end processes of operation and service delivery
  • To support ad hoc projects
Accountabilities
  • Work closely with business partners (e.g. operation units, RMG, CBG, GTS / T&M, etc) to enhance the channel delivery platform to ensure quality customer journey and experience
  • Lead and monitor service quality through business process re-engineering and system enhancement
  • Support ad hoc projects
Requirements
  • Degree holder in Business or related discipline
  • Minimum 7 years of relevant experience
  • Good grounding in general banking operations and services
  • Customer oriented and passion to succeed
  • Strong responsiveness and good problem solving skills
  • Good sense in service quality management
  • High accountability
  • Strong inter-personal skills to work with various service partners
  • Good team player with sound interpersonal and communication skills
  • Good command of written and spoken English and Chinese
  • Proficiency in MS Word, Excel and PowerPoint
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
DBS Bank Limited logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...