Assistant Vice President, Account Services, Technology & Operations

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • DBS Bank Limited
  • 23 Apr 19

Assistant Vice President, Account Services, Technology & Operations

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for nine consecutive years from 2009 to 2017.


  • Lead a centralized team of 10-13 staff to provide judicial management services, including customer information & account record search as requested by law enforcement agencies, handle bankrupt and deceased cases, handle various type court cases, handle returned mails and invoice settlement of public record search services
  • Manage working relationships with internal/ external customers and other service partners/ external parties
  • Establish end to end SLA as far as suitable and ensure services provided are accomplished within specified standards of service quality and turnaround time
  • Manage productivity and efficiency of staff and transaction and seek improvement on continuous reduction on unit cost per transaction
  • Deliver MIS and operation reports timely and accurately
  • Develop and continuously review, streamline and improve daily operation steps as well as explore digitalization opportunity to increase efficiency and reduce turnaround time
  • Review operation manual and operation handbook to ensure the manual/SOP is updated with changes in products, process and guidelines over time
  • Promote the staff awareness on regulatory and compliance requirements and internal control standards and ensure all operations are complied to the statutory and regulatory requirements
  • Ensure periodic risk based self assessment and exception/ non-compliance issues are truly reflected in respective management reports and ensure any outstanding issue as identified is rectified properly and timely
  • Prepare, review, update Business Continuity Plan and conduct regular drill to ensure the operations will not be interrupted due to disaster


  • University graduate
  • Basis legal knowledge and banking operation knowledge relating to Company Law; bankruptcy/ winding up procedures; deceased cases and various types of court orders handlings
  • Good knowledge of consumer banking products as well as consumer /commercial laws and related regulatory rules that impact consumer products
  • Specialized academic qualifications or experience in general banking practice and operations management is an advantage
  • Good people management skills and project management skills
  • Ability to create a receptive working environment to communicate and possess good interpersonal and communication skill
  • Good sense of risk awareness and react quickly to mitigate risk
  • Results oriented and proactive to seek improvement on productivity and operations quality
  • Good command of English & Chinese
  • Good PC skill in MS office

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.