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As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Responsibilities
- Support projects and tasks related to customer journey transformation and operation efficiency to achieve service excellence as well as good employee experience.
- Assist supervisor to identify areas for continuous improvement in customer services.
- Generate ideas to utilize digital platforms for enhancing customer communications, services, and experience.
- Coordinate with related parties including Customer Centre, Branch, Operation Teams, Tech, Business Unit, etc in implementation of the service/operation enhancement tasks.
- Assist supervisor to liaise with stakeholders to ensure all projects and tasks are effectively managed
- Assist the team to prepare presentation materials, meeting minutes and reports
- 3 years of relevant experience in customer experience, project management and / or customer service
- Highly organized team player with outstanding communication and interpersonal abilities
- Good command of both written and spoken Chinese and English
- Proficient inMSOffice, especially PowerPoint and Excel
- Good customer sense and high analytical power
- Proactive and able to work independently with high accuracy and strong problem-solving skills
- Sound knowledge in banking products / services and digital platforms
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.