Asia Head of Operation, Global Fund Services

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • Wellesley Associates Limited
  • 18 Feb 19

My client, an American based Asset Management firm caters to corporations; institutional investors and High Net worth individuals with operation in over 15 countries globally is seeking for a head of operation to look after the investment operation, custody support and oversight of fund administration.


  • Acts as a subject matter expert on Global Fund Services (GFS) operations, these include investment operations outsourcing, fund accounting and custody operations. Support the sales process in answering RFP questions and explaining the operating model to prospective clients.
  • Liaise with various parties including fund managers, prime brokers, executing brokers, auditors, custodians, fund administrators, trust banks and other service providers for resolving the issues related to GFS Asia clients.
  • Oversee the delivery of IOO middle office services and act as the subject manner expert for market and operation solutions.
  • Create and negotiate the Service Level Agreement (SLA), measure delivery of services against SLA, take corrective actions where needed to address service deficiencies. 
  • Create, document, maintain and improve process flows, operating procedures and controls. Facilitate the Shared Services Engagement model, responsible for coordinating shared service delivery across servicing teams. 
  • Lead and own business and technology enhancement initiatives which cover internal and external market initiatives
  • Overall lead, direct and execute on the strategic development of GFS Operational and service model in APAC.
  • Recruit, train, mentor and develop employees.  Define performance standards, conduct performance reviews and handle salary administration.  Provide management, leadership and guidance to staff, creates an environment that encourages employee engagement, teamwork, and communication.



  • Post graduates or above in Business, Economics or other relevant disciplines
  • Over 15 years’ experience in Asset management investment operation; custodian or fund administration
  • Strong presentation; interpersonal and communication skills as well as change mind-set
  • Experience in leading a large team and developing employees
  • Fluency in written and spoken English




If you would like to apply for this role or find out more, please contact Louis Fan on +852 2847 9961 or by email on or apply online with your latest CV in word format and expected salary, quoting the job role Asia Head of Operation, Global Fund Services. Kindly note that only shortlisted candidates will be notified.