Application Support Manager - Fintech Software

  • $45-55K
  • Hong Kong
  • Permanent, Full time
  • Opus Talent Solutions
  • 16 Oct 18

Opus have partnered with an Artificial Intelligence software business that helps financial services organisations manage and analyse data to create investment insights. Significant funding has helped drive their expansion and they are now seeking an Application Support Manager. This opportunity is best suited to an energetic and passionate leader who is keen to help drive the business forward.

Application Support Manager – Financial Services Software

Opus have partnered with an Artificial Intelligence software business that helps financial services organisations manage and analyse data to create investment insights.

Significant funding has helped drive their expansion and they are now seeking an Application Support Manager. This opportunity is best suited to an energetic and passionate leader who is keen to help drive the business forward.

Role Responsibilities:

-Incident management processes from case report to case close

-Coordinate different internal teams to fix issues and improve on platform stability

-Identify potential platform risks and propose improvement plans

-Communicate with internal and external stakeholders regarding issue status and action plans

-Recommend and implement support operation best practice

-Involve in defining and update of client SLA

Qualifications:

-Degree holder or above in Computer Science or related disciplines in IT

-At least 3 years solid working experience for a software vendor company or financial business company in application support position

-Excellent communication and interpersonal skills

-Energetic and passionate, able to perform multi-tasks to meet tight deadlines

-Familiar with incident management tools (JIRA, ServiceNow, Salesforce etc) is a definitely advantage

-Experience with ElasticSearch and Kibana is highly preferred

-Fluent in English & Cantonese or Mandarin

-Startup experience is a big plus

Application Support Manager – Financial Services Software