Application Support Engineer Application Support Engineer …

KPMG
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
KPMG
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Application Support Engineer
Overview

KPMG China operates in 28 cities across China, with around 14,000 partners and staff in Beijing, Changsha, Chengdu, Chongqing, Dalian, Dongguan, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Hefei, Jinan, Nanjing, Ningbo, Qingdao, Shanghai, Shenyang, Shenzhen, Suzhou, Taiyuan, Tianjin, Wuhan, Xiamen, Xi'an, Zhengzhou, Hong Kong SAR and Macau SAR.

KPMG is a global organisation of independent professional services firms providing Audit, Tax and Advisory services. We operate in 145 countries and territories with more than 236,000 partners and employees working in member firms around the world.

The KPMG China Managed Services DevOps Team is based in KPMG Digital Ignition Center (KDi) which currently has three major locations: Naming, Shenzhen and Dalian. KDi consists of over 400 DevOps resources specialised in a variety of skillsets including Application Development, Cloud Operations, Data & Analytics amongst others.



Responsibilities
  • Application Support Engineer team is responsible for delivering, maintaining and supporting our application instances that provides the backbone of our Managed Services capabilities. This role reports directly into Application Support Team Lead who is responsible for the maintenance and support of the application environment.
  • Coordinate with multiple parties for services support and improvement.
  • Provide clear and thorough application support documentation to include in the knowledge base
  • Participate in system testing and deployments
  • This role will also involve user account provisioning and develop related procedures to ensure service quality


Experience / Skill Set
  • 3+ years of application development / support experience
  • Hand-on experience with at least one programming language, such as Python, Javascript, C#, Java, Powershell etc.
  • Monitor and troubleshoot the system on a timely basis, minimizing run-time errors
  • Experience with DevOps principles and agile concepts and techniques
  • Strong customer service and result-oriented
  • Knowledge in Node.js, SQL (esp. Azure SQL Database or SQLServer), K8S (esp. AKS), DevOps (esp. Azure), JIRA, Git
  • Knowledge in PowerApps, Angular, HTML, CSS, Express.js is preferable
  • Diagnose problems, conduct analysis, and develop solutions on Azure
  • Work with Application Development team to provide a technical / by-pass solution
  • Monitor and troubleshoot the system on a timely basis, minimizing run-time errors
  • Experience with DevOps principles and agile concepts and techniques


Requirements
  • Experience using Agile/Scrum/DevOps methodologies
  • Written and spoken English, Cantonese and Mandarin communication skills
  • Ability to work in a fast-moving environment
  • Attention to detail
  • Self-motivated, and capable to work flexible hours
  • Strong sense of responsibility and continuous improvement
  • Consistently displays a positive approach to the working environment
  • Demonstrates commitment to ethical professional practice
  • Passionate for making things better and driving action with a sense of urgency
  • Creative and innovative, taking a thorough, design-driven approach
  • Excellent analytical and problem-solving skills
  • Excellent at building relationships across teams
  • Strong sense of accountability and ownership
  • Desire to understand our businesses and users
  • Be a continuous-learner, and have a passion for the potential for technology to transform the way people live and work because Cloud and related technologies are always evolving rapidly
  • Good consultation and communication skills, self-initiation, good team player
  • Understanding of the concepts and principles in DevOps, CI/CD, Agile, Lean, etc.


Qualifications and experience
  • Bachelors or Master's Degree in Computer Science, Software Engineering, or equivalent
  • Background in Software Engineering / Application Development
  • Preferred - achieved any Microsoft / Azure certifications


We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment.

Personal data collected will be used for recruitment purposes only.
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