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Synechron Inc

Application Support Analyst (Equities, Future, Options)

Synechron Inc. Hong Kong
Posted 9 months ago Hybrid Permanent HK$50k - HK$70k
Posted by
Vince Ho


  • Front Line Support for Equity trading systems.
  • Front Line Support for all user queries.
  • Support compliance and legal queries.
  • Implement methods for continually improving the support method.
  • Problem research and resolution. Be responsible for tracking bugs and stability issues that affect the production environment and drive changes to mitigate these.
  • Document procedures, best practices and troubleshooting FAQs.
  • Work with product managers/development team to improve product and supported workflows.
  • Monitoring application components.
  • Resolve complex application and technical problems.
  • Global support and includes weekend availability to troubleshoot production related issues and perform checkouts.
  • Ability to work both independently and in groups in an energetic, diverse environment.
  • Debugging the system and fixing the production related issues.
  • Escalate / follow-up on permanent fix for development related issues.
  • Build monitor tools for production environments.
  • Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth.
  • Provide solutions for application automation.
  • Manage communication of system and application outages to the end users whenever required.
  • Handles complex operational tasks and recommends process and technology changes.
  • Build, test and install software in UAT, Prod/DR environment.
  • Support complex efforts involving Analysis, Design, Development and testing of various application components



  • 5+years of experience in providing production/application support for real-time trading environment.
  • Bachelor’s degree, preferably in Computer Science, Engineering, or Mathematics
  • Knowledge of PowerShell and SQL.
  • Knowledge of FIX protocol.
  • Strong Knowledge of Structure Products, SWAP, Derivative business.
  • Knowledge of configuration Management systems.
  • Basic Knowledge of Market data products.
  • Basic knowledge of networking and storage concepts.
  • Strong analytical and troubleshooting skills.
  • C#, .net, VB Script development skills set, nice plus.


We can offer you:

  • A highly competitive compensation and benefits package
  • A multinational organization with offices in 22 global locations and the possibility to work abroad
  • 22 days of paid annual leave
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability
  • Retirement savings plans
  • A higher education certification policy
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • An excellent working atmosphere: regular drinks, sports activities, offsite weekends with a young, dynamic team
  • A truly diverse, fun-loving and global work culture
New York, United States
14500 Employees Information Technology
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative...
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