Application Support - Quality Assurance Officer (Contractor)

  • Negotiable
  • Hong Kong
  • Contract, Full time
  • BOC International
  • 19 Jan 18 2018-01-19

As a leading investment bank in China and Hong Kong region, the investment banking arm of Bank of China, BOC International Holdings Limited (“BOCI”), is now seeking highly motivated, creative and success-oriented professional who would like to pursue the career for supporting our capital market business.

This position will be 12-month renewable contract under agency payroll.

Responsibilities:

  • Monitor the related IT systems and facilities in production by conduct regular health check, rehearsal, upgrade and etc;
  • Troubleshoot, manage and escalate IT incident or problem according to the procedures and provide IT services delivery, change, incident management and support to all applications;
  • Good communication on issue, issue management and problem management vertically and horizontally;
  • Successful service delivery - SLA achievement and high level of customer satisfaction;
  • Working with development team and infrastructure team to identify and manage service improvement activities;
  • Ability to follow hardware and software best practices as defined by the Managed services management;
  • Maintain documentation, develop necessary tool to enhance the support efficiency;
  • Discuss and comment on cutover approach with other IT teams;
  • Work with other IT teams to prepare deployment schedule and work out the deployment resources arrangement;
  • Identify potential conflict among planned deployment and ensure the entry criteria for the production deployment is met;
  • Ensuring the production system highly available with minimal interruption, prepare all necessary documents and/or the tasks on any IT changes, manage and/or troubleshoot the end-to-end incident across different teams, escalate the incident or problem according to the preset procedures;
  • System daily health check, data extraction, user account maintenance, review and formulate the related IT Services strategies and policies and manage the release to production environments;
  • Review of the rollout and fallback plans to ensure the deployment is doable;
  • Deploy software to production according to the rollout plan;
  • Responsible for application account creation, update and revoke;
  • Clarify with end user on the request for application account creation, update and revoke

Requirements:

  • Business domain for front-office and back-office known-how is preferred
  • Hand-on experience on IT application development and deployment, quality control or production support is a plus
  • Provide platform support to the business and IT team
  • Develop, prepare, and update user manuals, training, and marketing materials
  • Troubleshoot using analytical and diagnostic skills to identify and resolve problems speedily
  • Follow all the Firm's policies and procedures and service level agreements
  • Self-motivated, strong troubleshooting skill and work independent

Please apply in strict confidence with full resume, academic record, current and expected salaries.
(The personal data provided will be used for consideration of recruitment only. All personal data of unsuccessful candidatee will be destroyed within six months.)