Application L1 Support & Incident Management - Digital InsurTech Platform Application L1 Support & Incident Management -  …

Pinpoint Asia Limited
in Hong Kong
Permanent, Full time
Last application, 26 Feb 21
Excellent Remuneration
Pinpoint Asia Limited
in Hong Kong
Permanent, Full time
Last application, 26 Feb 21
Excellent Remuneration
Posted by:
Danny Kwan • Director at Pinpoint Asia Limited
Posted by:
Danny Kwan
Director at Pinpoint Asia Limited
Our client, a leading insurance group is looking for an Application Support Associate to provide Level 1 Support and incident management its flagship digital technology platform. The selected candidate will be maintaining the L1 Support and provide the best support services with its users. This role also has the chance to grow to a team leadership position.

Responsibilities: 

  • Provide Level 1 Application Support of the digital platform. Understand and analyze services reports from the call center, helpdesk, and occasionally directly from the users. 
  • Provide Incident Management and raise support tickets. Track the incidents through resolutions. 
  • Coordinate with developers and systems team on resolutions. Communicate with users to ensure the issues are resolved in an effective and efficient manner. 
  • Bring together Operations, IT, and Infrastructure teams during critical incidents and lead preventative action planning.
  • Provide on-call support. Schedule the support team after office hours, weekend, and holiday support.

Requirements:

  • Around 7 - 10 years of experience in application support / IT service support.
  • Experience in supporting digital platform applications.
  • Technical understanding of mobile apps, application server, database, network, MS Azure cloud
  • Experience in providing effective and clear communication between end-users and technical teams. 
  • Strong problem-solving mindset and techniques.
  • Excellent communications skills in English and Chinese (Cantonese)
  • Strong incident management experience. Helpdesk support experience is good to have.

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Danny Kwan at resume@pinpointasia.com and put Application L1 Support & Incident Management - Digital InsurTech Platform in the subject header.

Data provided is for recruitment purposes only.
                     _________________________________________________________

Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License # 62713) 

We are also seeking top-calibre candidates for the following exciting roles:
1) VP/AVP - Cloud Python/Java Developer (AWS/GCP) - Elite Global Investment Bank
2) Senior Equities Structured Products Java/Python Software Engineer - Elite Global Investment Bank
3) Production Support Manager - Digital InsurTech Platform

Pinpoint Asia Limited logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...