Analyst (helpdesk Professional)

  • HKD20000 - HKD26000 per month
  • Hong Kong
  • Contract, Full time
  • ConnectedGroup Limited
  • 16 Jan 18 2018-01-16

Analyst (Helpdesk Professional) Exciting career opportunity for a Helpdesk Support who loves to work within a Top Insurance company. If you have experience working within desktop/network support and have an interest to work within the Insurance industry, this could be perfect for you. Job Overview: As a Helpdesk Professional, you will be responsible for providing support on 1st and 2nd tier Local Area Networks (LAN), Wide Area Networks (WAN) and desktop support to end-users in person or over the phone.

Analyst (Helpdesk Professional)

Exciting career opportunity for a Helpdesk Support who loves to work within a Top Insurance company. If you have experience working within desktop/network support and have an interest to work within the Insurance industry, this could be perfect for you.

Job Overview:

As a Helpdesk Professional, you will be responsible for providing support on 1st and 2nd tier Local Area Networks (LAN), Wide Area Networks (WAN) and desktop support to end-users in person or over the phone.

What you need to do:

  • Install, modify, and repair PCs, laptops, mobile devices, printers
  • Provide technical support on desktop and mobile applications such as MS Office, Outlook, MS O365, Anti-Virus, VPN solution, MDM client, Bloomberg and Thomson Reuters connections, etc.
  • Provide IT support during BCP, conduct desktop products evaluations
  • Support AV equipment such as projectors, video conference set, etc.
  • Co-ordinate with external vendors on software inquiries and maintenance
  • Use ticketing system to record and update all user requests and reported problems in a timely manner

What we look for in you:

  • At least 4 years' experience in supporting computers and networks
  • Solid experience on desktop support and highly skilled on problem solving
  • Proficient in Windows/Apple OS, MS Desktop Applications, Adobe Product, McAfee Client, MDM, problem diagnosis tools, remote support tools
  • Technical certifications: Microsoft Certified Engineer and Microsoft Certified Desktop Support Technician have an advantage
  • Good command of English and Chinese with good interpersonal skill, telephone manner and service attitude

Interested? Apply now!

Are you our new Helpdesk Professional? Apply now online, Emma Leung from our ConnectedGroup Technology team will speak with you shortly about this job or similar jobs.

(Bonnie C)