Advisory - Customer and Operations Excellence, Financial Services (Insurance) - Senior Associate / Manager Advisory - Customer and Operations Excellence,  …

Ernst & Young Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
To be discussed
Ernst & Young Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
To be discussed
Advisory - Customer and Operations Excellence, Financial Services (Insurance) - Senior Associate / Manager

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, knowledge and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

Responsibilities:

Your key responsibilities

  • Lead and manage large scale cross functional projects and operational transformations within the Insurance institutions
  • Analyze and provide recommendation to client personnel on strategic initiatives
  • Lead and support your team on projects focusing on Insurance Target Operating Models and Business Process Re-Engineering initiatives across the entire Insurance value chain
  • Conduct quantitative and qualitative analysis of complex data, market size and competition
  • Coordinate with different internal and external teams for service offerings
  • Demonstrate a high level of proficiency in customer needs assessments, lean process mapping, problem-solving and other methodologies to drive client outcomes

Skills and attributes for success
  • Ability to positively engage across service lines and connect with multiple stakeholders, leveraging the global EY network
  • Previous client facing experience at a top-tier financial institution highly desirable

Requirements:

To qualify for the role you must have

  • 5+ years of industry experience with deep insurance knowledge and the ability to take a pan-organizational and strategic view a plus
  • Lean process improvement experience or management in a service environment
  • Passion for identifying process and efficiency improvements
  • Lean Six Sigma green belt or equivalent demonstrable experience preferable
  • Ability to lead others through change and adjusting priorities
  • Experience with formal project and change management methodologies and ability to facilitate project management to internal and external teams
  • Experience in business development activities, ideally for a Global Priority account, and demonstrable skills as well as relationships in the area
  • Strong understanding of pursuit and proposal processes, with full lifecycle hands-on experience of running complex and strategic pursuits involving multiple service lines and jurisdictions

Ideally, you’ll also have
  • A can-do spirit with intellectual curiosity and passionate to make a genuine difference while embedding meaningful, measurable change for clients
  • Excellent presentation and facilitation skills, appropriate for senior executive level clients
  • Proven program and project management experience with ability to lead and mobilize cross-functional teams. Preference towards candidates with a track record in the provision of high-impact and -complexity programs
  • Good written and verbal communication in both English and Cantonese. (Mandarin a plus)

What working at EY offers
  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, knowledge and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.  

Apply now.



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