AVP, Digital Banking Development AVP, Digital Banking Development …

China CITIC Bank International Limited
in Hong Kong
Permanent, Full time
Last application, 27 Jul 21
Competitive
China CITIC Bank International Limited
in Hong Kong
Permanent, Full time
Last application, 27 Jul 21
Competitive
Posted by:
Wing Wong • Recruiter
Posted by:
Wing Wong
Recruiter
Design, develop and manage e-channel products and services from the view point of end-to-end customer journey, including all touch points, to ensure a smooth customer interaction and comprehensive frontline support.

Key responsibilities:

  • Develop, nurture and maintain the business relationship with strategic partners, collaboration institutions, vendors, agents and other external connections related to e-channels.
  • Plan and implement new services / initiatives for different e-channels from end to end including budgeting, tracking on project quality, cost and timeline.
  • Communicate with different product owners to collect user requirements for new e-initiatives implementation, plan and conduct UAT, arrange training for frontline, and support e-banking operations and enquiries.
  • Prepare/provide support on procedural design, user requirements, and functional requirement for system enhancements related to personal banking products.
  • Liaise with relevant parties to ensure proper function of e-channel services.
  • Liaise with end users at all levels and IT groups on project implementations.
  • Add value to business clients/users in the new product design/campaign, operational design and system applicability.
  • Co-ordinate with e-channel marketing to launch product campaign for a series of customer communication platform.  Evaluate the e-channel marketing campaign.
  • Monitor the market trend and make creative recommendations in order to keep abreast of customer needs.
  • Identify information technology solutions or opportunities to escalate the e-channel business.
  • Source strategic alliance in establishing products and customer services to meet the market trend.
  • Prepare MIS reporting on the e-channel business.
  • Regular review on procedures to ensure they comply with the latest guideline and regulations.

 

Requirements:

  • Degree holder in Business, Information Technology or related disciplines is preferred
  • Minimum 7 years of experience in project in relation to digital banking
  • Good knowledge in retail banking products/services and development trend of e-banking, digital and innovative services
  • Well verse in project management or System Development Life Cycle.
  • Possess good project management skill and able to work under tight timeline.
  • Good command of both written and spoken English and Chinese (including Putonghua)
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