【Japanese Speaking】 Investor Relations Manager

  • HKD800,000 - 1,000,000
  • Hong Kong
  • Permanent, Full time
  • JAC International.
  • 15 Oct 18

Our client, a well-known global investment bank, is looking for Japanese speakers - either native Japanese or at least a business level Japanese language skills for below.

Responsibilities

  • Account management for Transfer Agency relationships which include maintenance of client plans, preparation of operating memorandum, SLAs, KPIs and conducting service reviews
  • Build solid relationship contacts at clients’ organizations as well as with internal stakeholders
  • Serve as key escalation point of contact for clients and their investors
  • Ensure issues or complaints are being promptly addressed, resolved and appropriately escalated. 
  • Ensure all tasks and duties as performed for clients are properly documented.
  • Provide team oversight to ensure all deliverables are adhered in accordance to internal specifications and/or external Service Level Agreement.
  • Day-to-day Shareholder Services team management; provide mentoring, assistance, guidance and support to team members
  • Conduct performance appraisals and provide regular feedback to direct reports based on goals and talent development plans as set
  • Participate in the interview and selection process for job applicants where appropriate
  • Organize and provide training for staff to ensure the team(s) are fully knowledgeable to meet the functional requirements and client specifications

Requirements

  • BA/MS degree and/or equivalent work experience
  • 8+ years of Transfer Agency experience and/or relevant financial industry experience 
  • Excellent communication and client-facing skills
  • Proven ability in people management, and ability to delegate and to gain the commitment among team members
  • Experience in planning, initiating and following through to meet objectives
  • Ability to multi-tasks and work under pressure 
  • Good knowledge of standard Office applications (Word, Excel and PowerPoint)
  • Fluency in Japanese and English languages are required. Additional Asian language is a plus

Interested candidates, please send your updated CV to mailto:satoko.kubota@jac-recruitment.com and mailto:jac.hk@jac-recruitment.com

Thanks!