【Japanese Speaking】 Investor Relations Manager
- HKD800,000 - 1,000,000
- Hong Kong
- Permanent, Full time
- JAC International.
- 15 Oct 18
Our client, a well-known global investment bank, is looking for Japanese speakers - either native Japanese or at least a business level Japanese language skills for below.
- Account management for Transfer Agency relationships which include maintenance of client plans, preparation of operating memorandum, SLAs, KPIs and conducting service reviews
- Build solid relationship contacts at clients’ organizations as well as with internal stakeholders
- Serve as key escalation point of contact for clients and their investors
- Ensure issues or complaints are being promptly addressed, resolved and appropriately escalated.
- Ensure all tasks and duties as performed for clients are properly documented.
- Provide team oversight to ensure all deliverables are adhered in accordance to internal specifications and/or external Service Level Agreement.
- Day-to-day Shareholder Services team management; provide mentoring, assistance, guidance and support to team members
- Conduct performance appraisals and provide regular feedback to direct reports based on goals and talent development plans as set
- Participate in the interview and selection process for job applicants where appropriate
- Organize and provide training for staff to ensure the team(s) are fully knowledgeable to meet the functional requirements and client specifications
- BA/MS degree and/or equivalent work experience
- 8+ years of Transfer Agency experience and/or relevant financial industry experience
- Excellent communication and client-facing skills
- Proven ability in people management, and ability to delegate and to gain the commitment among team members
- Experience in planning, initiating and following through to meet objectives
- Ability to multi-tasks and work under pressure
- Good knowledge of standard Office applications (Word, Excel and PowerPoint)
- Fluency in Japanese and English languages are required. Additional Asian language is a plus
Interested candidates, please send your updated CV to mailto:email@example.com and mailto:firstname.lastname@example.org