Delivery Manager (d/m/f) in Customer Interaction Management Engagements Delivery Manager (d/m/f) in Customer Interaction  …

Cognizant
in Munich, Bayern, Germany
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Munich, Bayern, Germany
Permanent, Full time
Be the first to apply
Competitive
Cognizant
Delivery Manager (d/m/f) in Customer Interaction Management Engagements
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Delivery Manager (d/m/f) in Customer Interaction Management Engagements to join our EAS DCX practice.

About Cognizant DCX practice
Within Cognizant's Enterprise Application Services Horizontal, EAS Digital Customer Experience (DCX) practice's vision is to help our clients transform their business into a digital enterprise with focus around digital customer experience strategy. This practice enables digital, cloud, and customer experience transformations by linking together the business processes of marketing, sales and service function delivered across systems in to an end to end, seamless customer journey delivery and managed through various enterprise platforms enables by Microsoft Dynamics 365, Siebel, Adobe Marketing and Contact Center platforms. EAS DCX offers end-to-end transformation services that include advisory services, road map definition, digitization, customer experience optimization, metrics management, and more.
More information? Please visit https://www.cognizant.com/cognizant-digital-systems-technology/enterprise-application-services

About the role
As a Delivery Manager in the Customer Interaction Management, you will be responsible for designing contact centre solutions for our customers.
The primary duties of the role are undertaking project management and guiding/monitoring the development of contact centre platforms. You will also be supporting pre-sales activity to close new business

You will be delighted to be involved in a wide variety of projects in the area of Contact Center technology with a special focus on Customer Service and to take care of the needs of our customers independently.

Our ideal candidate
• Leads, shapes, structures and drives medium and large Customer Interaction Management assignments.
• Participates in proposals, creates content and/or solution. Ensures quality estimates, leveraging past data, experience, other forms of estimation, other teams, etc.
• Solicits and is receptive to input and feedback from team members, pursues continuous learning with others in teams, works to create and maintain cooperation among team members, and adapts behaviour and communication style to be effective in the situation.
• Aligns the solution being recommended with the client Strategic direction, managing exceptions, and effectively communicating solutions and their justification to relevant stakeholders
• Has experience in any Genesys product or Aamzon Connect Technology including Inbound/Outbound, CTI, ACD Call routing, Call Recording, IVR, Handler and Dialer etc.
• Has knowledge on complex IVR systems with transferable skills, including DTMF and Speech
• Has knowledge on SIP lines, SBC, Voice Gateways etc.
What you can expect
• Become part of a the 'flag ship' success story - We go through enormous growth!
• Based in Germany - we have offices in Munich, Frankfurt, Hamburg, Duisburg and Cologne within a European and Global network
• Organization driven by technology - We have a tremendous technology backbone
• Open, 'can do' team spirit
• Environment where you can make your own ideas reality
• Drive your own career
• Market conforms benefits
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