Team Leader (m/w/d) Team Leader (m/w/d) …

Cognizant
in Hamburg, Freie und Hansestadt Hamburg, Germany
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Hamburg, Freie und Hansestadt Hamburg, Germany
Permanent, Full time
Be the first to apply
Competitive
Cognizant
Team Leader (m/w/d)
Team Leader (m/w/d)

Job location: Hamburg, Germany

Interested in Digital marketing, running campaigns & helping business out in defining their digital marketing strategy.

Want to work for a global company ranked in top 200 Fortune Companies as a Service Delivery Manager

You do?

Well then, apply now!

Day-to-day responsibilities:

  • Successful service delivery , establishing process controls to ensure all SLA's and KPI's are consistently met
  • Ability to turn things around quickly, bias for action.
  • Reacting quickly on ever changing scenario. Work with little or no supervision
  • Eye for details. Understand emerging trends & work with client & internal stakeholder to resolve them quickly
  • Strong performance Management skills. Thinking out of the box to resolve issue
  • Building can do culture in the team
  • Administering daily performance on key metrics, creating short & long term plan to get performance back on track
  • Creating awareness on driving projects, process improvement strategy & methodology and ensuring maximum operational efficiency
  • Good communication around issues and opportunities. Get things done, make things happen
  • Coaching Mentoring & feedback sessions for team leaders/shift in charges
  • Working with Global team to ensure consistency in delivery.
Basic Qualifications & Experience:

  • 2-3 years in an Technical Support/Customer service Large Scale operations as operations Leader/Manager
  • Fluency in German and English
  • Bachelor's degree
  • Proficiency in Google products, including Gmail, Calendar, Google Drive (docs, spreadsheets, drawings)
  • Data analysis and process improvement experience will be an advantage

Professional Skills Requirements:

  • Ability to work in a fast-paced and deadline driven environment
  • Proactivity with a strong work ethic and eagerness to go the extra mile for self and with team
  • Deep understanding of Digital Marketing
  • Should be able to work as Cognizant POC for all client communication & escalation handling
  • Eye for details to see trend emerging out of daily transactions
  • Analytical expertise of create meaningful insights out of trends & take action
  • Proven record in delivery especially for large scale operations of more than 60-90 people.
  • Should be able to work with various stakeholders
  • Proactive attitude in process excellence
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