EMPOWERING YOUR CAREER

We are looking for a Technical Support Representative Frankfurt

to join our team in Frankfurt am Main, Hessen, Germany

  • Competitive
  • Frankfurt am Main, Hessen, Germany
  • Permanent, Full time
  • FIS Global
  • 2018-08-19
General Duties & Responsibilities:
  • Provides desk-side assistance in resolving technology support issues.
  • Performs installations, repairs, upgrades, backups and other maintenance tasks.
  • Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
  • Asks probing questions to gather relevant information on routine and complex calls.
  • Uses effective listening skills to develop understanding of client questions or issues.
  • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
  • Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
  • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
  • Maintains passwords, data integrity and file system security for the desktop environment.
  • Communicates highly technical information to both technical and nontechnical personnel.
  • Recommends solutions including new acquisitions and upgrades.
  • May participate in development of information technology and infrastructure projects.
  • May have expertise in commonly used business applications.
  • May handle phone and email assistance as well.
  • Other related duties assigned as needed.
General Knowledge, Skills & Abilities:
  • Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
  • Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
  • Knowledge of basic problem resolution and escalation practices
  • Ability to provide appropriate level of support and guidance with FIS applications and procedures
  • Effective use of listening skills to develop an understanding of client inquiries and problems
  • Excellent team player
  • Self-motivated to learn new technology and new ways to deliver support
  • Shows enthusiasm when providing technical support
  • Stays up-to-date with latest technology
  • Problem Solving and critical thinking skills
  • Fluent German language skills are mandatory

Interested to find out more? Apply now to become part of the FIS team! We look forwards to recieving your application.

Frankfurt am Main, Hessen, Germany Frankfurt am Main Hessen DE