• Competitive
  • Frankfurt am Main, Hessen, Germany
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-04-21

Support Specialist

  • Location: Frankfurt am Main, Hessen, Germany
  • Salary: Competitive
  • Job Type: Full time

Support Specialist

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

- To provide support for all FX, ALM & FI Front Office Trading & Risk management applications to Financial Markets Business in Standard Chartered Bank, Frankfurt.


- Ability to adapt communication to move between Business areas and Technology

- Technical specialist background in FM technologies, particularly with FX, FI or MM products


- Management of high severity incident bridge

- Ability to clearly and succinctly articulate current status of an incident

People and Talent

- Confident, self-aware and empathetic
- Experienced in Senor Stakeholder Management

Risk Management

- Proactively find User issues, seeking problems and documenting follow-ups


- Logs issues and captures problem trending using bank standard tools

Regulatory & Business Conduct

- Display exemplary conduct and live by the Group's Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Achieve the outcomes set out in the Bank's Conduct Principles- Effective Financial Markets

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Financial Markets trading business in Frankfurt

Other Responsibilities

Regular reporting of Frankfurt service metrics to FM Production Management

Degree level
Fluent English and German language skills

Apply now to join the Bank for those with big career ambitions.