We are looking for a Senior Consultant Managed Application Services

to join our team in Frankfurt am Main, Hessen, Germany

  • Competitive
  • Frankfurt am Main, Hessen, Germany
  • Permanent, Full time
  • FIS Global
  • 2018-10-15
The Managed Application Support Team (MAS) provide on-site support for one of our major German clients in all aspects of their FIS Treasury system comprising AG Quantum, AG Analytics, and Enterprise Solutions customised solutions. The team provide daily system checks, interface maintenance and L1/L2 incident support as well as platform support services. The team work closely with internal Total technical teams to ensure the smooth and continual operation of the system.
  • The position involves on-call support for non-working hours
  • The position will require working on some German public holidays excluding Christmas and New Year's Day.
The successful candidate will ideally have in-depth experience of Quantum version 6 application support in a client facing role. You should have a proven track record of investigating and resolving Quantum support issues to a high standard.

The successful candidate will have experience of providing client-facing documentation to support processes and incident investigations to a high level.

Key Skills
  • 2 years' experience of AG Quantum V6 functional support, ideally in an application support role or implementation role.
  • Knowledge of Quantum release/patching/issue reporting process
  • 2 years' experience in a customer facing role.
  • Excellent verbal German and English communication skills
  • Excellent written presentation skills
  • Experience of core AG Quantum Automation processes
  • AG Data Loader
  • AG Market Data Manager
Nice to have
  • AG Analytics Experience
  • AG Scheduler Experience

Interested to find out more? Apply now to become part of the FIS team! We look forwards to recieving your application.