(Senior) Business Development Manager - ServiceNow (d/f/m) (Senior) Business Development Manager - ServiceNow  …

in Frankfurt am Main, Hessen, Germany
Permanent, Full time
Be the first to apply
in Frankfurt am Main, Hessen, Germany
Permanent, Full time
Be the first to apply
(Senior) Business Development Manager - ServiceNow (d/f/m)
(Senior) Business Development Manager - ServiceNow (d/f/m)

Permanent Employment - Frankfurt or other German locations

Assess client critical business challenges/initiatives and develop formal recommendations that help the client achieve objectives these using sound industry leading strategies in terms of ServiceNow best practice and lead the German regions in terms of growth.
The key focus of this role will be to enable customers to leverage the maximum value of the Cognizant ServiceNow services offering and to support effective and efficient execution.
Operationally accountable for the outcome of German and own engagements, and acts as a lead consultant on both best process practices advisory while being technically savvy with understanding on the solution in the ServiceNow platform. As a customer facing position, accountable to engage with the required team both onshore, nearshore and offshore to support his or her functions.

About Cognizant

Cognizant (Nasdaq-100:CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

About the role

External client-facing consulting experience, including:

  • Gathering requirements, problem solving and making recommendations of ServiceNow roadmap
  • Track record in mid-sized and Fortune 1000 customer environments
Demonstrated success in the consulting context

  • Developing and delivering ServiceNow Employee Workflow and Customer Service Management solutions.
  • Achievement of high level of Customer Satisfaction on consulting engagements.
Broad Service Management experience, including:

  • Full development lifecycle (requirements, design, build, test, deploy, support) using Now Create methodology
  • Demonstrable thought-leadership, through authorship/participation on white papers or presentation at conferences.
  • Team leading and/or management, including team planning, prioritizing & goal setting
  • Identification and exploitation of opportunities to drive more value from an organization's IT strategy by targeting
areas which contribute to improved business performance and innovation

  • Working collaboratively with clients to develop and execute solution strategies to support organizational directio
About Yourself:

A strong sense of professionalism demonstrated through:

      • Integrity & Initiative
      • Decision Making, Problem-Solving abilities & Negotiation skills
      • Relationship Management and strong customer management skills
      • Tolerance of ambiguity
      • Attention to detail
      • Strong verbal and written communication skills
      • Ability to work equally well as either a leader or team player in a consulting environment
      • Self-starter with entrepreneurial attitude
Required & nice to have Skills:

Must Haves:

  • Graduate or equivalent education.
  • Post graduate education would be an advantage.
  • Professional qualifications: ServiceNow Employee Workflow or Customer Service Management knowledge.
  • ServiceNow Sales Certification as a minimum, other training would be an advantage
  • Fluent English and German
Nice to Have

  • ITSM, ITOM, ITBM ServiceNow certification
  • GRC or SecOps experience

Now it´s your time to #beCognizant!

For more information, feel free to reach out to Jan Borcherding (jan.borcherding@cognizant.com)
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