MTF Technical Support Analyst

  • Competitive
  • Frankfurt am Main, Hessen, Germany
  • Permanent, Full time
  • IG Group
  • 23 Apr 19

MTF Technical Support Analyst

Job Title
MTF Technical Support Analyst

Job Description

Role Responsibilities:

1. Provide technical support for the MTF in Frankfurt reporting directly to the MTF's COO.
2. Work with and integrate with technical teams for the MTF in London, Bangalore and Chicago.
3. Provide expert level remote management, administration and support for Production and Demo exchange
4. Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
5. Participation in the technical on-boarding of new trading members, including conformance testing.

Person Specification:
Ability / ExpertiseEssential:
1. Experience in managing and supporting mission critical production software applications is required.
2. Proven ability to partner with various internal departments to deliver superior support and communication.
3. Proven ability to work in a mission critical operation and support environment.
1. Experience or familiarity with servers and networks is preferred.
2. Some experience as a lead or manager preferred.
3. Periodic off-hours support.


- 2+ years securities trading software experience is preferred.
- 2+ years experience managing or supporting mission critical production software applications.
- A background in financial services, trading exchange, or trading system applications is preferred.
- Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX Protocol, Exchange connectivity and Exchange administration and surveillance tools (SCILA).

Personal Attributes

This will be a busy role in a team so the successful candidate's behaviours will need to strongly aligned to our values:
• Champion the client: customer service is a passion, cultivates trust, has clarity and communicates well, works with pace and momentum
• Lead the way: innovative and resilient, strong learning agility and curiosity
• Love what we do: Conscientiousness - has high self-discipline, carefulness, thoroughness and organisation, Flexible and adaptable

Number of openings