• Competitive
  • Frankfurt am Main, Hessen, Germany
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-04-21

Financial Markets Operations Analyst

  • Location: Frankfurt am Main, Hessen, Germany
  • Salary: Competitive
  • Job Type: Full time

Financial Markets Operations Analyst

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


· Support and service clients linked to SCB AG FFT, ensuring a consistently high level of Customer Service is provided to Stakeholders and Clients.

· Process and deliver functional expertise around Margin / Collateral management.

· Ensure delivery against key Performance Metrics in areas of Service Quality, functional processing, Risk Management, Cost & Productivity and People Management

· Manage and maintain excellent communication lines with global teams.




· Operational contact point for clients and Sales who trade FM products.

· Ensure all Client Queries and escalations are resolved swiftly.

· Identification and recording of key Operational Risk Issues. Participation in the Operational Risk discussions as necessary.

· Daily monitoring and governance of BAU performed by the SCB processing hubs.

· Ensure that FMOCCUK and Hub BAU processing is completed in line with agreed Clients SLA expectations.

· Ensure FMOCCUK actively capture Voice of Customer feedback, and follow-up on identified Action Points


· Provide support and coverage for the SCB AG entity and others as required, to facilitate effective margin movement across our client base.

· SME, or ability to develop SME status, to cover all asset classes.

· Develop a strong working knowledge of the SCB system as well as vendor systems used by SCB Margin.

· Ensure adherence to Operations' key control processes and understand rationale and requirements.

· Work closely with global Margin Operations teams, attending calls and developing metrics and lines of communication to ensure effectiveness of the model.

· Engage in projects as directed by management, from requirements through to UAT and sign off.

· Engage Senior Credit, Legal, and Margin Operations Management in resolving collateral disputes.


· Identify and record key Operational Risk issues raised or found.

· Ability to adapt to, and embrace change. Rotating between roles where required in order to cover functions as determined by management, and driven by business requirements.

· Change agent, sharing ideas, taking them forward with the group but taking accountability to deliver.

· Perform and understand periodic checks and controls, including CST checks, escalating where necessary.



· Other members of the FMO CC/CS/Margin groups globally

· Global Markets traders

· UK/Europe Investor and Corporate Sales Desks / Clients

· Global Processing centers

· Other SCB Contacts (RM, legal, Risk, XVA desk etc)

· IT Support staff


· UK/Europe Investor and Corporate Sales Desks / Clients

· Various Service providers (eg FXall, Misys, Acadia etc)

· Correspondent banks


· Straight-Through Processing - promote the use of SI's in OPICS in order to maintain high levels of STP.

· CRM - ensure all CRM opportunities (i.e. feedback, compliments, complaints and enquiries) are captured and recorded in the relevant tool (i.e. CRM or Excel Query Log) by the CRG US Team. Ensure the Team follows-up on any required actions within the designated timeframes

· Errors - ensure all FMOCCUS processing payment errors (costing and non-costing) are promptly documented via CAR form. Ensure proper analysis and mitigation is logged to ensure on-going best practice and controls

· Compensation In/Out - target turnaround time for all cases is 30 days, manage escalation beyond this.

· Delivery of FMOCCUS reporting requirements i.e. MIS, KCSA, KRI, Performance Metrics, Ops Risk

· Audit Requests

· Represent FMOCCUS at meetings to raise and discuss FMO related issues

· Tactical and strategic Operational projects across Margin and from any Client driven requests.


· Prior collateral / margin operations experience.

· Ability to negotiate fairly and effectively.

· Problem solver.

· Proven ability to prioritize workload to meet deadlines and manage stakeholder expectations.

· An effective Team player with excellent written and verbal communication skills.

· Previous involvement in FX/MM confirmation and settlement advantageous

· Understanding of SWIFT message types (esp. mt103/mt202/mt300)

· Knowledge of Derivative and fixed income Products


Decision Making Authority / Discretions

· Release payments to agreed Delegated Authority level

· Use judgment to advise staff/stakeholders/customers regarding settlement issues of transaction

· Act as the Bank's signatory representative on outgoing confirmations, or related transactional correspondence

· GMEC - attendance and participation in the monthly US GMEC in order to communicate issues affecting FMOCCUS unit

Apply now to join the Bank for those with big career ambitions.