Senior CRM Specialist Senior CRM Specialist …

N26 GmbH
in Berlin, Berlin, Germany
Permanent, Full time
Be the first to apply
N26 GmbH
in Berlin, Berlin, Germany
Permanent, Full time
Be the first to apply
We are The Mobile Bank
About N26
N26 is building the first mobile bank the world loves to use. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Today N26 has more than 3.5 million customers in 26 markets who generate over €2 billion in monthly transaction volume.

The company employs more than 1.300 employees across 5 office locations: Berlin, New York Barcelona, Vienna and São Paulo. With a full European banking license, state-of-the-art technology and no branch network, N26 has redesigned banking for the 21st century and is available on Android, iOS, and desktop. N26 has raised more than $670 million from the world's most established investors, including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel's Valar Ventures, Li Ka-Shing's Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures. N26 currently operates in: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, the UK and the US, where it operates via its wholly-owned subsidiary, N26 Inc., based in New York. Banking services in the US are offered by N26 Inc. in partnership with Axos ® Bank, Member FDIC.

Once here you will
  • Be responsible for the journey of N26 customers, including planning and implementing campaigns across all markets and in all supported languages to activate, engage, and reactivate customers
  • You will utilize a variety of contact channels including email, mobile push notifications, in-app messages, direct mail, and others
  • You will work closely with our data/analytics team to define customer segments to target with specific messages, to forecast the impact your initiatives will achieve and to analyse the success of the campaign
  • You will work closely with our country marketing managers to devise campaigns that resonate particularly well with specific geographic target groups

What you will bring along
  • Minimum Bachelor's Degree or equivalent
  • You have at least 4-6 years in a similar role at a company with a primarily online/mobile consumer target
  • You are able to create email templates in HTML
  • You are passionate about online marketing and CRM in particular - you have good insight into the messages and targeting to reach specific goals
  • You have a good combination of analytic/segmentation/forecasting skills, and also communication/messaging skills
  • You have experience with advanced CRM tools, ideally Salesforce Marketing Cloud
  • You are an analytical thinker with strong skills in customer segmentation using SQL (preferred) or Excel
  • You can work well independently but also work well with a broader team and multiple departments
  • You are fluent in English. Proficiency in an additional major European language would be a bonus

What we offer
  • High degree of autonomy
  • Working with international, highly engaged peers
  • Flat hierarchy and open communication
  • Getting things done attitude
  • Keep up to date with our InsideN26 Magazine
  • A stack of the most modern technologies
  • Travel in style with N26 You
  • Personal Development Budget
  • Subsidized transit pass
  • Perks including German Classes, Dogs @ Work, Urban Sports Club and more
  • Find a career path. Not just a job. Some of our benefits and rewards can be found on our careers website

Sound good? Send us your application online, and we'll get back to you soon.