Technical Writer (m/f/x) Division Payment & Risk Technical Writer (m/f/x) Division Payment & Risk …

Wirecard Bank AG
in Aschheim, Bayern, Germany
Permanent, Full time
Be the first to apply
Wirecard Bank AG
in Aschheim, Bayern, Germany
Permanent, Full time
Be the first to apply
Technical Writer (m/f/x) Division Payment & Risk
Your Duties
  • Write setup documentations based on Trainings provided to Support Engineers and Technical Writer, as well as Mails and / or Drafts prepared by Support Analysts
  • Describe processes based on drafts prepared by Support Analysts and Outcome of Meetings / Meeting Minutes
  • Create and maintain Knowledge Base Entries /FAQs based on Documentations already created, Results of solved tickets reported by Support Engineers and Information provided by Support Analysts
  • Create and maintain Decision Trees based on Information provided by Support Analysts, Service Level Management and / or by Head of Support Operations
  • Working closely together with Support Analysts and Support Engineers
  • Gathering Information from Developers and Business Analysts

Your Profile
  • Experience in Technical Writing
  • Fluent in writing and speaking English and German
  • Good technical understanding
  • Experience in Payment Industry

This is what we offer
  • Challenging and diverse tasks with scope for introducing your own ideas and experience
  • An excellent working atmosphere in a highly-motivated and successful team with an international company culture
  • Further professional and personal development at one of the world's leading providers of payment processing
  • An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly
  • A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events

Become part of our success story. Become part of a highly qualified team, united by a vision: to make payment happen.
Have we awakened your interest? If so please use our short online form to send us your application.