Senior IT Specialist

  • Shanghai, Shanghai Shi, China
  • Discussed
  • Full time
  • Permanent, Full time
  • VTB Capital
  • 15 Apr 19

VTB Group is an international banking leader with profound expertise in the Russian financial products and the Russian market. Because of business expanding in Asia we create new Applications support team.

Responsibilities:

  • New Users and Customers registration
  • Direct Customer support by phone or Email to help configure client workstations, application setups, technical issues solving
  • Perform Level 1 and 2 tech support fixes
  • Application software monitoring and troubleshooting
  • Test environment deploy and maintain, system settings performing
  • Plan and deploy new system versions, patches, changes
  • Run preliminary testing for new software packages
  • Communicate with vendor on tech issues, incidents, changes (RFC)
  • Work with information security issues

Requirements

  • 3 years’ experience with internet-banking tech support. Experience with supporting CSII remote banking system is a plus
  • 1-2 years of customer IT Service Desk or Help Desk experience
  • English communication skills, written and oral (upper intermediate and higher)
  • Advanced experience with installing, configuring, administrating of Windows Server, Microsoft IIS, Apache Tom Cat
  • Linux administrating experience is a plus
  • Troubleshooting and analytical skills
  • SQL. Able to write complex queries and procedures
  • Able to read XML, SOAP, JS
  • Common knowledge of IBM WebSpherу MQ
  • Strong knowledge of information security protocols and cryptography
  • Ability to multi-task

Languages

  • English mandatory