• Negotiable
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Standard Chartered Bank China
  • 03 Jan 18

Relationship Manager, Priority

  • Location: Shanghai, Shanghai Shi, China
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

Scope of Role:

Customer sales and service


Key Roles and Responsibilities

Key Responsibilities/Challenges:
  • Deliver allocated performance targets for various product VSs.
  • Maintain relationship with customers and deliver superior customer service to ensure customers' needs are met
  • Enhance bank-customer relationships by expanding existing customers' portfolio holdings
  • Actively participate in Priority Banking / other Bank's marketing and promotional activities to acquire NTB customers, as well as cross-selling to existing customers.
  • Proactively engage with Personal Clients hidden affluent and advise to approach bank with complex investment needs
  • Accountable for implementing and complying with AML requirements when performing duties
  • Ensure compliance of Management Manual, Operating Manuals and Bank's laid down knowledge of the various products offered by all departments.
  • Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures.
  • Keep updated on the events in the financial industry.
  • Participate actively in training programs, meetings, briefings organized by the bank and ensure skills & knowledge acquired is applied to daily work.
  • Ensure timeliness & managing customer's complaint.

Qualifications and Skills

Selection Criteria:
  • A University graduate.
  • Have sales experience gained in the banking and financial services industry or other industries.
  • Sound knowledge of financial products and services and banking procedures, equities markets, unit trusts and other personal investment services are preferred.
  • Good investment counseling and analytical skills.
  • Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations.
  • Team player who shows initiative and assertiveness.
  • Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements.
  • Good command of both spoken and written English and Mandarin

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.