Lead Mgr, SrvcDeliveryGenMgmt Lead Mgr, SrvcDeliveryGenMgmt …

BNY Mellon
in Shanghai, Shanghai Shi, China
Permanent, Full time
Last application, 11 Apr 21
BNY Mellon
in Shanghai, Shanghai Shi, China
Permanent, Full time
Last application, 11 Apr 21
Lead Mgr, SrvcDeliveryGenMgmt
The Candidate is responsible for supporting the Business in Service delivery related Operations tasks which include Trade Servicing and Payments functions.
  • Works closely with Global/Regional managers to develop and deliver a shared vision and strategy to optimize regional team's execution and performance.
  • Act as a Go-To person for escalations and key liaison between the Business and other support functions
  • Uphold and refresh Operations controls in accordance to company standards, corporate policies and market guidelines.
  • Manage the team on day-to-day operations, including performing BAU activities and provide quality stakeholder/client management
  • Identifies, investigates and resolves problems related to trade and payments. Work closely with technology and systems teams to ensure the system is efficient and incorporate any necessary risk mitigations.
  • Understanding of local regulatory requirements
  • Participate/Lead Project works and Initiatives - Adhoc projects and Continuous process improvement workflows / Queries management
  • Works with the Business and Product Managers on key initiatives and new functions
  • Prepares/Reviews quality metrics updates and reporting for management
  • Represent the department as key SME and leads projects.
  • Recruits, leads, and develops staff, maximize their individual contribution, professional growth and work collaboratively as a team, and across global teams


  • Tertiary education, preferably with Trade Finance or Payments experience in Banking

  • Minimum 12 years of working experience in a similar capacity is an added advantage

  • A good understanding of End to end operations for Payments and/or Trade Finance is highly desirable.

  • Possess good communication and interpersonal skills, comfortable in working in a global operating environment

  • Quick learner and able to work under pressure, enjoys working in a multi-tasking environment with strong numerical skills

  • Flexibility and Adaptability -Stagger Hours, working on weekends when required

BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: China-Shanghai-Shanghai
Job: Operations
Internal Jobcode: 70575
Organization: Global Pymnts & Treas Serv Ops-HR06382
Requisition Number: 2100548
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