Infrastructure Analyst-[C10-Officer] 253200

  • Competitive
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Citi China Company Limited 花旗中国
  • 26 Sep 17

Infrastructure Analyst-[C10-Officer] 253200

  • Primary Location: China,Shanghai,Shanghai
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17062468


  • Working in BAU supporting team.
  • Working on voice system (Avaya or Cisco PABX and voice adjuncts, NICE recording system) daily operation independently as well as working with regional and global supporting team in and vendors, which includes,
  • Voice system maintenance and troubleshooting.
  • Voice system upgrade according to Citi guideline.
  • Voice system capacity planning.
  • Voice system related inventory and data maintenance.
  • Voice system allocation and billing
  • Voice system business requirement service delivery.
  • Voice system COB supporting.
  • Scope covering whole Citi China.


  • Being computer science or engineering related bachelor degree.
  • Rich Avaya or Cisco based voice system knowledge and practical working experience, 3+ years working experience for a daily operation on a medium or large sized Avaya S8XXX or Cisco CUCM voice environment, supporting experience in contact center will be advantage.
  • Knowledge and working experience for a daily operation on VoIP environment.
  • Strong operational processing concept on change management, incident and problem management.
  • Avaya ACACN ACACS or Cisco CCVP certification is better.
  • Knowledge and working experience for voice adjunction system, such as NICE recording system, IVR system or CMS system, is better.
  • Sense on QA and information security.
  • Documentation accountability.
  • Self-motivated and highly responsible.
  • Teamwork and hardworking, available for OT.
  • Sound interpersonal communication and coordinated skills.
  • Sound English both in oral and written.