• Competitive
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-06-15

BB & MO Regional Service Manager 区域运营经理

  • Location: Shanghai, Shanghai Shi, China
  • Salary: Competitive
  • Job Type: Full time

BB & MO Regional Service Manager 区域运营经理

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Scope of Role:

Perform matrix line management on Business Banking Branch Service and direct line management on middle operations team for both Business Banking and Client Acquisition business upon below role and responsibility:
负责 Business Banking 相关分支行运营的虚线管理,及通过对中台运营服务部的实线管理有效协助 Business Banking 及 Client Acquisition 业务部的发展需要。按照管理的虚实线,主要含以下职责:
  1. As direct LM on Middle Office Team, perform Day to Day execution, control, administration, owning final call on people agenda too (ie. hiring decision, performance management, talent development & career planning) with HR system approving authority.
  2. As Matrix LM on Business Banking branch operations, perform feedback & suggestion to branch management including people agenda from operation SME (Subject Expert Matter) role. Deliver standard mechanism / procedure / training to branch ops to ensure consistent branch service and control foundation across China
Key Responsibilities/Challenges:

Perform matrix line management on BB Branch Operations
负责 Business Banking 分支行运营的虚线管理
  • Provide professional guidance or opinion for Business Banking Business Head/Unit Head to drive good service performance result in term of best in class services, risk control, process efficiency and effective operating.
    在Business Banking分支行运营管理中,与Business Banking的业务管理团队紧密合作,提供运营相关的各项专业建议及意见,协助业务部门提升服务水准、风险管理能力及操作效率
  • Provide feedback and suggestion for business management team to make decision on staff hiring, staff performance evaluation, staff development/training and probation management
    在Business Banking分支行运营团队人员的招聘、绩效管理及考核、员工发展及培训、试用期管理,向业务部门主管提供反馈及意见,以便业务部门主管进行综合评估做出决定
  • Work with business management team to establish a strong compliance culture and to promote the adoption of appropriate ethical and compliance standards in the conduct of business - ensure proper checks and control in place at branches to avoid potential losses and risks and also build up good cross team collaboration
Perform direct line management on Middle Office Operations
  • Lead middle office operations team in the region to support both Business Banking and Client Acquisition under Retail Banking to ensure good service performance result in term of best in class services, risk control in line with internal/external rules, process efficiency and effective operating.
    领导中后台服务团队积极支持本区域Business Banking 和 Client Acquisition的业务发展需要,在遵守法规法律及内部各项要求的基础上,确保团队工作良好的服务质量、有效的风险管理、高效的工作效率
  • Lead and manage the good result in staff attrition, staff hiring, staff performance evaluation, staff development/training and probation management by closely working with local business heads
  • Formulate training plans for staffs to ensure they have appropriate skills and knowledge, steer career progression and advise upon/manage succession plans for the longer term.
  • Establish cross team collaboration and leadership skills by proactively engagement with key business stakeholders to be responsible for effectiveness of daily operations.
Self Development
  • Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation
  • Actively participate in various campaigns related to service team and achieve the target
  • Develop multi-product knowledge and job skills to support different segments and sales channels
Customer Right Protection
  • Fully understand the importance of Consumer Rights Protection, prevent damage to consumers' best interest
  • Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
  • Always embed Consumer Rights Protection mindset when performing daily work
  • Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
Selection Criteria
  • Mobility work to different cities for on-site supervision where necessary
  • A university degree with 10 years of banking operations experience and 5 years in management role in both retail product including lending/credit card/mortgage loan and small business products;
  • Sound knowledge of bank products, services, procedures and regulations, equities markets, unit trusts and other personal investment services;
  • Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations
  • Team player who shows initiative and assertiveness and good leadership qualities to motivate the team;
  • Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements;
  • Good command of both spoken and written English and Mandarin.

Apply now to join the Bank for those with big career ambitions.