• Negotiable
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Standard Chartered Bank China
  • 09 Oct 17

BB Segment Head - Shanghai

  • Location: Shanghai, Shanghai Shi, China
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

Key Responsibilities:

Lead the team to deliver the following agendas:

CVP Delivery
* In-country deployment of global value proposition and its enablers ensuring CVP is operationalized
* Design on-boarding programme to ensure the clients satisfaction in early relationship
* Develop and refine sales toolkits, client materials and training to reflect the target proposition
* Provide country insights to Group in design of CVP

* Development and execution of Business Banking
* Implement Business Clients acquisition programs.
* Implement global playbooks
* Activating sources of leads to achieve business targets (MGM, digital, marketing campaigns, ecosystem, work with EB & alliances)
* Ensure frontline is supported with adequate marketing tools, pitch-books
* Manage referrals program and processes

Deepening Strategy
* Deploy activities to activate, build balances and deepen Business client relationships
* Prepare localized offers and campaign scripts
* Deploy and work with CR teams on client engagement protocols.
* Manage in country processes and programs for upsell, cross-segment client migration, ensuring client experience is maximized

Deploy Global Client Journeys
* Execute the globally-defined client journeys

Voice of Client
* Use voice of client to champion needs of clients and remove pain points or enhance client experience

Key Roles and Responsibilities

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Qualifications and Skills

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Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.