IMS Client Service Manager, Officer IMS Client Service Manager, Officer …

State Street Corporation
in Hangzhou, Zhejiang Sheng, China
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
in Hangzhou, Zhejiang Sheng, China
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
IMS Client Service Manager, Officer
  • Who we are looking for:
    This role has a high level of responsibility within the Middle Office Client Service team of State Street Investment Manager Services in Hang Zhou. This Client Service Manager will act as a primary contact point for the local institutional clients. The Client Service Manager is responsible for pro-actively monitoring service delivery to the clients while ensuring the resolution of service issues and timely responding to all incoming inquiries.

    Why this role is important to us:
    The team you will be joining is a part of Global Exchange (SSGX). SSGX is a State Street business unit that provides data and analytics solutions to asset owners and asset managers, as well as banks and insurance companies. Global Exchange helps our clients make more informed investment decisions. Our broad product line provides a consistent way of looking at risk and performance from front to middle office.
    Join us if making your mark in research for investment industry from day one is a challenge you are up for.

    What you will be responsible for:
    As IMS Client Service Manager you will:
    Ensure all client inquiries are logged and resolved in a timely and satisfactory manner
    Monitor client inquiry trends and recommend remedial actions that will improve ongoing client satisfaction
    Establish strong working relationships with the client and the internal operations teams providing services for the clients
    Ensure all daily and monthly services are delivered in accordance with relevant client SLA's
    Produce monthly KPI reporting
    Participate in monthly client service reviews
    Contribute to team initiatives around audit and risk management
    Track daily activities and generate reporting for management review
    Assist Operations Team Leader with complex client relationships/requests

    What we value:
    These skills will help you succeed in this role:
    Attention to detail
    Responsible and take ownership of all allocated tasks and client issues
    Demonstrate the ability to prioritize work effectively when handling multiple tasks and projects
    Demonstrate the ability to work to tight deadlines
    Demonstrate highly professional behavior when dealing with all key stakeholders
    Willingness to learn and flexible to changes
    Middle Office experience
    Provide high quality client servicing to our clients
    Embrace State Street's "corporate values" and support a work environment reflective of those values
    Effectively communicate with clients, external custodians, and peers within State Street
    Be a strong team player and demonstrate dedication to group and company goals
    Demonstrate professional maturity and effective time management
    Demonstrate the ability to analyze a problem obtain and evaluate information and reach sound conclusions
    Be a key contact for the client in escalations and complex market questions

    Education & Preferred Qualifications:
    A Bachelor's degree in Finance, IT or Accounting preferred
    Proven track records in a client service or operation environment with over 5 years client facing experience
    Solid understanding of the Investment Management industry
    Proven ability to communicate in a clear concise and professional manner
    Strong time management skills with the ability to prioritize tasks under pressure
    A team player

    About State Street
    What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
    Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
    Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
    State Street is an equal opportunity and affirmative action employer.
    Discover more at StateStreet.com/careers
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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